Business Resiliency Associate
Koitecc Solutions, Montebello, CA, United States
Overview
Emergency and Crisis Response Associate
– JPMorgan Chase & Co. is seeking a dedicated associate to join the Consumer & Community Bank’s Business Resiliency organization. This role is crucial in preparing for and responding to emergencies and crisis events, including those resulting from natural disasters, facilities issues, technology disruptions, and operational incidents that impact business continuity.
Job Responsibilities
Support incident management leaders in performing threat assessments and responding to incidents.
Facilitate situation rooms involving multiple stakeholders to ensure effective crisis management.
Collaborate with resiliency management partners to understand and implement recovery strategies.
Take ownership of assigned tasks during incidents, monitor the incident repository, and respond to alerts from Global Security, Global Real Estate, and Technology teams.
Support subject‑matter experts on weather patterns and meteorological events, maintaining constant awareness of weather conditions.
Stay informed about external factors such as political, social, and civil unrest, as well as atmospheric conditions that may impact the bank’s operations.
Provide regular status updates, lead incident calls, and present information to senior leaders.
Maintain and update training procedures to ensure preparedness.
Participate in the incident management team’s on‑call schedule and be ready to elevate emergencies to senior leadership as needed.
Required Qualifications, Capabilities and Skills
Bachelor’s degree in Emergency Management, Meteorology, Atmospheric Sciences, Security or a related field.
At least 1 year of experience in emergency and crisis management, including handling complex incidents and coordinating response efforts.
Strong understanding of emergency management and crisis response protocols.
Excellent communication and leadership skills, with the ability to present to senior leaders.
Ability to work collaboratively across stakeholders and manage complex situations.
Experience in incident management and familiarity with monitoring and alert systems.
Preferred Qualifications, Capabilities and Skills
Proven ability to assess threats and develop effective response strategies with cross‑functional teams.
Experience in project management and process improvement, including leading cross‑functional initiatives and delivering measurable efficiency gains.
Strong analytical and problem‑solving skills; ability to make informed decisions under pressure.
Excellent communication and interpersonal skills, and experience presenting to senior leaders.
Familiarity with monitoring and alert systems used in incident management.
Ability to stay informed about global events and their potential impact on business continuity.
Experience developing and maintaining training procedures related to emergency preparedness and response.
Compensation and Benefits We offer a competitive total rewards package that includes a base salary based on the role, experience, skill set, and location, as well as potential commission‑based pay and discretionary incentive compensation in the form of cash and/or equity. Eligible employees also receive a range of comprehensive benefits, including health care coverage, retirement savings plans, childcare support, tuition reimbursement, mental health resources, and other employee‑focused programs.
Equal Opportunity Employer We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and mental or physical disability needs.
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– JPMorgan Chase & Co. is seeking a dedicated associate to join the Consumer & Community Bank’s Business Resiliency organization. This role is crucial in preparing for and responding to emergencies and crisis events, including those resulting from natural disasters, facilities issues, technology disruptions, and operational incidents that impact business continuity.
Job Responsibilities
Support incident management leaders in performing threat assessments and responding to incidents.
Facilitate situation rooms involving multiple stakeholders to ensure effective crisis management.
Collaborate with resiliency management partners to understand and implement recovery strategies.
Take ownership of assigned tasks during incidents, monitor the incident repository, and respond to alerts from Global Security, Global Real Estate, and Technology teams.
Support subject‑matter experts on weather patterns and meteorological events, maintaining constant awareness of weather conditions.
Stay informed about external factors such as political, social, and civil unrest, as well as atmospheric conditions that may impact the bank’s operations.
Provide regular status updates, lead incident calls, and present information to senior leaders.
Maintain and update training procedures to ensure preparedness.
Participate in the incident management team’s on‑call schedule and be ready to elevate emergencies to senior leadership as needed.
Required Qualifications, Capabilities and Skills
Bachelor’s degree in Emergency Management, Meteorology, Atmospheric Sciences, Security or a related field.
At least 1 year of experience in emergency and crisis management, including handling complex incidents and coordinating response efforts.
Strong understanding of emergency management and crisis response protocols.
Excellent communication and leadership skills, with the ability to present to senior leaders.
Ability to work collaboratively across stakeholders and manage complex situations.
Experience in incident management and familiarity with monitoring and alert systems.
Preferred Qualifications, Capabilities and Skills
Proven ability to assess threats and develop effective response strategies with cross‑functional teams.
Experience in project management and process improvement, including leading cross‑functional initiatives and delivering measurable efficiency gains.
Strong analytical and problem‑solving skills; ability to make informed decisions under pressure.
Excellent communication and interpersonal skills, and experience presenting to senior leaders.
Familiarity with monitoring and alert systems used in incident management.
Ability to stay informed about global events and their potential impact on business continuity.
Experience developing and maintaining training procedures related to emergency preparedness and response.
Compensation and Benefits We offer a competitive total rewards package that includes a base salary based on the role, experience, skill set, and location, as well as potential commission‑based pay and discretionary incentive compensation in the form of cash and/or equity. Eligible employees also receive a range of comprehensive benefits, including health care coverage, retirement savings plans, childcare support, tuition reimbursement, mental health resources, and other employee‑focused programs.
Equal Opportunity Employer We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and mental or physical disability needs.
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