Senior Billing Representative
UnitedHealth Group, Chelmsford, MA, United States
Requisition number:
2351350
Job category:
Billing
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 5:00 pm. One day onsite every other week. It may be necessary, given the business need, to work occasional overtime.
We offer 4 – 6 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm, Monday – Friday. Training will be conducted onsite.
Primary Responsibilities
Performs all tasks of a Senior Billing Representative or a Senior Customer Service Representative
Based on department needs, monitors one of the following: back end operations or functions, front end operations or functions, daily production tracking, and/or patient phones for coverage, quality, reports and call logs
Trains new employees and completes other trainings throughout the year
Communicates with superiors, peers, employees, internal and external customers, and others, as appropriate, on regular basis, assuring proper flow of information
Assists in documenting standard operating procedures and business rules for the department
Assists in resolving problems relating to all areas of Patient/Third Party billings and missing information
Responds to patient complaints and escalated issues to assure the appropriate action for resolution occurs
Facilitates individual and small group meetings
Maintains current knowledge of billing requirements and system practice
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in patient, client, or third-party insurance billing
Work experience in a fast-paced environment requiring multi-tasking and problem-solving skills
Ability to work full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 5:00 pm. One day onsite every other week. It may be necessary, given the business need, to work occasional overtime
Telecommuting Requirements
Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA 01824.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills
Ability to adapt to changes
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 – $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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2351350
Job category:
Billing
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 5:00 pm. One day onsite every other week. It may be necessary, given the business need, to work occasional overtime.
We offer 4 – 6 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm, Monday – Friday. Training will be conducted onsite.
Primary Responsibilities
Performs all tasks of a Senior Billing Representative or a Senior Customer Service Representative
Based on department needs, monitors one of the following: back end operations or functions, front end operations or functions, daily production tracking, and/or patient phones for coverage, quality, reports and call logs
Trains new employees and completes other trainings throughout the year
Communicates with superiors, peers, employees, internal and external customers, and others, as appropriate, on regular basis, assuring proper flow of information
Assists in documenting standard operating procedures and business rules for the department
Assists in resolving problems relating to all areas of Patient/Third Party billings and missing information
Responds to patient complaints and escalated issues to assure the appropriate action for resolution occurs
Facilitates individual and small group meetings
Maintains current knowledge of billing requirements and system practice
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in patient, client, or third-party insurance billing
Work experience in a fast-paced environment requiring multi-tasking and problem-solving skills
Ability to work full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 5:00 pm. One day onsite every other week. It may be necessary, given the business need, to work occasional overtime
Telecommuting Requirements
Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA 01824.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills
Ability to adapt to changes
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 – $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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