Member Service Representative I
TEKsystems, Virginia Beach, VA, United States
Member Service Representative
Location: Virginia Beach, VA (must reside within 60 miles)
Start Date: May 26th
Job Overview TEKsystems is partnering with a Fortune 100 Financial Institution to hire Member Service Representatives in the Dallas area. This is a fully remote position. Candidates must reside within 60 miles of Dallas in case onsite attendance is ever required for specific, designated training purposes. At this time, no on-site days are planned.
Key Responsibilities
Respond to member inquiries in a high-volume, structured contact center.
Provide accurate and detailed information about products and services to ensure an excellent member experience.
Process financial transactions for savings, checking, loans, credit cards, IRAs, and other accounts.
Advise members on additional products and services aligned with their needs.
Manage a daily call volume of 80-100+ calls.
Qualifications
High school diploma or GED required.
1-2 years of recent customer service experience (call center, retail, admin, or sales).
Ability to perform successfully in a fast-paced, mentally demanding environment.
Strong interpersonal and communication skills with the ability to navigate difficult conversations.
Excellent written and verbal communication.
Computer proficiency, including data entry and typing skills.
Previous remote work experience preferred.
Schedule
Full-time, 40 hours per week.
After training, schedules fall between 12:00 PM and 11:00 PM within an 8.5 hour shift window.
Rotating weekday and weekend days off.
Schedules are released two weeks in advance.
Job Type & Location This is a Contract to Hire position based out of Virginia Beach, VA.
Pay and Benefits The pay range for this position is $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Hybrid position in Virginia Beach, VA.
Application Deadline This position is anticipated to close on Apr 24, 2026.
Equal Opportunity Employer The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Start Date: May 26th
Job Overview TEKsystems is partnering with a Fortune 100 Financial Institution to hire Member Service Representatives in the Dallas area. This is a fully remote position. Candidates must reside within 60 miles of Dallas in case onsite attendance is ever required for specific, designated training purposes. At this time, no on-site days are planned.
Key Responsibilities
Respond to member inquiries in a high-volume, structured contact center.
Provide accurate and detailed information about products and services to ensure an excellent member experience.
Process financial transactions for savings, checking, loans, credit cards, IRAs, and other accounts.
Advise members on additional products and services aligned with their needs.
Manage a daily call volume of 80-100+ calls.
Qualifications
High school diploma or GED required.
1-2 years of recent customer service experience (call center, retail, admin, or sales).
Ability to perform successfully in a fast-paced, mentally demanding environment.
Strong interpersonal and communication skills with the ability to navigate difficult conversations.
Excellent written and verbal communication.
Computer proficiency, including data entry and typing skills.
Previous remote work experience preferred.
Schedule
Full-time, 40 hours per week.
After training, schedules fall between 12:00 PM and 11:00 PM within an 8.5 hour shift window.
Rotating weekday and weekend days off.
Schedules are released two weeks in advance.
Job Type & Location This is a Contract to Hire position based out of Virginia Beach, VA.
Pay and Benefits The pay range for this position is $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Hybrid position in Virginia Beach, VA.
Application Deadline This position is anticipated to close on Apr 24, 2026.
Equal Opportunity Employer The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr