Executive Director
The Center for Family Support, Inc., New York, NY, United States
Reporting to the Chief Executive Officer, the Executive Director serves as the senior leader of CFS New Jersey, providing strategic, operational, and administrative oversight for a comprehensive system of services supporting individuals with intellectual and developmental disabilities (I/DD). This role ensures the effective delivery of high-quality, person-centered services while advancing the mission, vision, and long-term goals of the organization.
The Executive Director oversees all New Jersey operations, including Residential Services and Community Day Programs, and holds full authority over program leadership at every level. Direct reports include the NJ Operations Manager, VP of Residential Services, VP of Clinical Services, VP of New Jersey Day Services, and NY Chief Program Officer, with a dotted-line relationship to the Intake Coordinator, Benefits Entitlement Specialist, Program Coordinator. The Executive Director is a key member of the Executive Team alongside the CEO, CPCO and CFAO.
This is a full-time, exempt executive leadership role based onsite at The Center for Family Support in Hackensack, New Jersey, with a hybrid schedule (3 days onsite / 2 days remote).
The organization offers a competitive salary range of $175,000–$185,000, commensurate with experience.
401(k)
Dental Insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Strategic Leadership & Organizational Development
Implement the mission, vision, and strategic priorities of CFS New Jersey.
Lead strategic planning, governance initiatives, and agency-wide policy development.
Design and communicate operational strategies, structures, and systems that enhance efficiency, quality, and growth.
Drive cross-functional performance improvement and organizational development initiatives.
Ensure alignment of all programs with regulatory standards and I/DD best practices.
Management, Administration & Operational Oversight
Provide executive leadership across all New Jersey programs and operational departments.
Maintain deep knowledge of service areas, emerging trends, and human services operational standards.
Direct daily operations to ensure compliant, person-centered, and effective service delivery.
Develop, refine, and monitor organizational systems, standard operating procedures, and policies.
Ensure compliance with all regulatory, licensing, and accreditation entities.
Oversee human resources functions, performance evaluation processes, and workforce development.
Serve as final arbitrator for staff grievances, promoting a culture of accountability and excellence.
Financial & Business Management
Oversee annual and quarterly budgeting, P&L management, and financial stewardship.
Ensure timely, accurate financial reporting and strong oversight of all funding streams.
Analyze financial implications of contracts, proposals, and strategic business initiatives.
Provide leadership in fundraising, capital projects, and major purchasing decisions.
Oversee physical assets and support long-term financial sustainability.
Board Partnership & Governance
Advise and inform the Board regarding key issues, opportunities, and risks.
Serve as the primary liaison between the Board and staff.
Provide recommendations on program performance, strategic opportunities, and regulatory impacts.
Participate in Board committees and contribute to new Board member orientation.
Strengthen governance effectiveness and communication channels.
Program Development, Planning & Growth
Lead the development and integration of new programs aligned with strategic priorities.
Enhance existing services and introduce innovative service delivery models.
Evaluate programs using KPIs, quality measures, and CQI methodologies.
Pursue grants, funding opportunities, and partnership-driven revenue streams.
Conduct annual reviews of policies and procedures to ensure compliance and alignment.
Audit, Compliance & Quality Assurance
Lead state and federal audits, accreditation processes, and corrective action planning.
Oversee data collection, reporting systems, incident review processes, and quality metrics.
Maintain continuous knowledge of regulatory changes and I/DD best practices.
Executive Leadership & Team Development
Supervise, coach, and evaluate Vice Presidents and other management staff.
Build and sustain high-performing teams through leadership, mentorship, and training.
Facilitate interdepartmental communication and drive team-based problem-solving.
Conduct regular staff and management meetings to ensure transparency and alignment.
Facilities, Safety & Risk Management
Ensure all facilities and equipment meet regulatory, safety, and operational standards.
Oversee risk management, emergency preparedness, and internal audit functions.
Advocacy, Community Relations & Representation
Represent CFS at local, state, and national events and industry meetings.
Build and strengthen relationships with community agencies, public officials, and business leaders.
Advocate for public policies supporting individuals with I/DD and human service providers.
Educate families and the Board regarding regulatory changes and public policy issues.
Development & Fundraising
Lead organizational development and fundraising initiatives.
Participate in grant development, presentations, and cultivation of corporate sponsorships.
Maintain and grow relationships with donors, families, and community stakeholders.
COMPETENCIES Strategic leadership and systems thinking:
Demonstrates the ability to translate mission, vision and long‑term organizational goals into actionable strategies, aligning programs and people with resources to drive sustainable growth and high‑quality service delivery.
Enterprise‑level operational oversight:
Leads complex, multi‑program operations with clarity and discipline, ensuring consistent execution of standards and seamless coordination across residential, clinical, and day service environments.
Regulatory expertise and compliance stewardship:
Applies deep knowledge of state, federal, and accreditation requirements governing I/DD services, ensuring full compliance and proactive risk mitigation.
Financial acumen and resource management:
Oversees budgeting, P&L performance, and forecasting with precision; evaluates fiscal impacts of contracts while ensuring responsible stewardship of assets.
Organizational development and change management:
Guides agency‑wide improvement initiatives, strengthens internal structures, and leads change with transparency to enhance culture and performance.
Data‑driven decision making:
Utilizes quantitative and qualitative data to evaluate program effectiveness, identify trends, and implement strategies that improve outcomes.
Continuous quality improvement leadership:
Champions CQI frameworks, embeds quality monitoring into daily operations and leadership practice.
Governance and board relations:
Engages Board with strategic insights, risk assessments and performance updates, strengthening governance processes.
Cross‑departmental collaboration and team alignment:
Fosters partnerships across teams, promotes shared accountability and coordinated delivery across all operations.
Leadership, coaching and talent development:
Builds high‑performing teams through mentorship, clear expectations and professional development.
Policy development and program oversight:
Develops, reviews and refines policies to ensure regulatory alignment and operational consistency across all services.
Incident management and investigative proficiency:
Demonstrates advanced understanding of incident reporting, investigation standards and corrective action processes.
Risk management and safety leadership:
Oversees facility safety, emergency preparedness and risk mitigation to protect served individuals, staff, and assets.
Community engagement and advocacy:
Represents the organization with professionalism, and builds relationships with partners, funders, and officials while advocating for supportive policies.
Fundraising and development capability:
Supports grant development, donor engagement and sponsorship cultivation.
Professional communication and executive presence:
Communicates with clarity, diplomacy, and purpose to diverse audiences including staff, families, Board members and regulators.
Organizational judgment and adaptability:
Exercises sound decision‐making in dynamic environments and maintains composure during high‑stakes situations.
Master’s degree (MBA, MPA, MSA, or related field) required.
Minimum 10 years of senior executive leadership overseeing multi‑service human services operations.
Minimum 10 years of experience working with individuals with I/DD.
Extensive knowledge of regulatory entities.
Demonstrated excellence in fiscal management, organizational controls, and strategic leadership.
The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do.
USD $175,000.00 - USD $185,000.00 /Yr.
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The Executive Director oversees all New Jersey operations, including Residential Services and Community Day Programs, and holds full authority over program leadership at every level. Direct reports include the NJ Operations Manager, VP of Residential Services, VP of Clinical Services, VP of New Jersey Day Services, and NY Chief Program Officer, with a dotted-line relationship to the Intake Coordinator, Benefits Entitlement Specialist, Program Coordinator. The Executive Director is a key member of the Executive Team alongside the CEO, CPCO and CFAO.
This is a full-time, exempt executive leadership role based onsite at The Center for Family Support in Hackensack, New Jersey, with a hybrid schedule (3 days onsite / 2 days remote).
The organization offers a competitive salary range of $175,000–$185,000, commensurate with experience.
401(k)
Dental Insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Strategic Leadership & Organizational Development
Implement the mission, vision, and strategic priorities of CFS New Jersey.
Lead strategic planning, governance initiatives, and agency-wide policy development.
Design and communicate operational strategies, structures, and systems that enhance efficiency, quality, and growth.
Drive cross-functional performance improvement and organizational development initiatives.
Ensure alignment of all programs with regulatory standards and I/DD best practices.
Management, Administration & Operational Oversight
Provide executive leadership across all New Jersey programs and operational departments.
Maintain deep knowledge of service areas, emerging trends, and human services operational standards.
Direct daily operations to ensure compliant, person-centered, and effective service delivery.
Develop, refine, and monitor organizational systems, standard operating procedures, and policies.
Ensure compliance with all regulatory, licensing, and accreditation entities.
Oversee human resources functions, performance evaluation processes, and workforce development.
Serve as final arbitrator for staff grievances, promoting a culture of accountability and excellence.
Financial & Business Management
Oversee annual and quarterly budgeting, P&L management, and financial stewardship.
Ensure timely, accurate financial reporting and strong oversight of all funding streams.
Analyze financial implications of contracts, proposals, and strategic business initiatives.
Provide leadership in fundraising, capital projects, and major purchasing decisions.
Oversee physical assets and support long-term financial sustainability.
Board Partnership & Governance
Advise and inform the Board regarding key issues, opportunities, and risks.
Serve as the primary liaison between the Board and staff.
Provide recommendations on program performance, strategic opportunities, and regulatory impacts.
Participate in Board committees and contribute to new Board member orientation.
Strengthen governance effectiveness and communication channels.
Program Development, Planning & Growth
Lead the development and integration of new programs aligned with strategic priorities.
Enhance existing services and introduce innovative service delivery models.
Evaluate programs using KPIs, quality measures, and CQI methodologies.
Pursue grants, funding opportunities, and partnership-driven revenue streams.
Conduct annual reviews of policies and procedures to ensure compliance and alignment.
Audit, Compliance & Quality Assurance
Lead state and federal audits, accreditation processes, and corrective action planning.
Oversee data collection, reporting systems, incident review processes, and quality metrics.
Maintain continuous knowledge of regulatory changes and I/DD best practices.
Executive Leadership & Team Development
Supervise, coach, and evaluate Vice Presidents and other management staff.
Build and sustain high-performing teams through leadership, mentorship, and training.
Facilitate interdepartmental communication and drive team-based problem-solving.
Conduct regular staff and management meetings to ensure transparency and alignment.
Facilities, Safety & Risk Management
Ensure all facilities and equipment meet regulatory, safety, and operational standards.
Oversee risk management, emergency preparedness, and internal audit functions.
Advocacy, Community Relations & Representation
Represent CFS at local, state, and national events and industry meetings.
Build and strengthen relationships with community agencies, public officials, and business leaders.
Advocate for public policies supporting individuals with I/DD and human service providers.
Educate families and the Board regarding regulatory changes and public policy issues.
Development & Fundraising
Lead organizational development and fundraising initiatives.
Participate in grant development, presentations, and cultivation of corporate sponsorships.
Maintain and grow relationships with donors, families, and community stakeholders.
COMPETENCIES Strategic leadership and systems thinking:
Demonstrates the ability to translate mission, vision and long‑term organizational goals into actionable strategies, aligning programs and people with resources to drive sustainable growth and high‑quality service delivery.
Enterprise‑level operational oversight:
Leads complex, multi‑program operations with clarity and discipline, ensuring consistent execution of standards and seamless coordination across residential, clinical, and day service environments.
Regulatory expertise and compliance stewardship:
Applies deep knowledge of state, federal, and accreditation requirements governing I/DD services, ensuring full compliance and proactive risk mitigation.
Financial acumen and resource management:
Oversees budgeting, P&L performance, and forecasting with precision; evaluates fiscal impacts of contracts while ensuring responsible stewardship of assets.
Organizational development and change management:
Guides agency‑wide improvement initiatives, strengthens internal structures, and leads change with transparency to enhance culture and performance.
Data‑driven decision making:
Utilizes quantitative and qualitative data to evaluate program effectiveness, identify trends, and implement strategies that improve outcomes.
Continuous quality improvement leadership:
Champions CQI frameworks, embeds quality monitoring into daily operations and leadership practice.
Governance and board relations:
Engages Board with strategic insights, risk assessments and performance updates, strengthening governance processes.
Cross‑departmental collaboration and team alignment:
Fosters partnerships across teams, promotes shared accountability and coordinated delivery across all operations.
Leadership, coaching and talent development:
Builds high‑performing teams through mentorship, clear expectations and professional development.
Policy development and program oversight:
Develops, reviews and refines policies to ensure regulatory alignment and operational consistency across all services.
Incident management and investigative proficiency:
Demonstrates advanced understanding of incident reporting, investigation standards and corrective action processes.
Risk management and safety leadership:
Oversees facility safety, emergency preparedness and risk mitigation to protect served individuals, staff, and assets.
Community engagement and advocacy:
Represents the organization with professionalism, and builds relationships with partners, funders, and officials while advocating for supportive policies.
Fundraising and development capability:
Supports grant development, donor engagement and sponsorship cultivation.
Professional communication and executive presence:
Communicates with clarity, diplomacy, and purpose to diverse audiences including staff, families, Board members and regulators.
Organizational judgment and adaptability:
Exercises sound decision‐making in dynamic environments and maintains composure during high‑stakes situations.
Master’s degree (MBA, MPA, MSA, or related field) required.
Minimum 10 years of senior executive leadership overseeing multi‑service human services operations.
Minimum 10 years of experience working with individuals with I/DD.
Extensive knowledge of regulatory entities.
Demonstrated excellence in fiscal management, organizational controls, and strategic leadership.
The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do.
USD $175,000.00 - USD $185,000.00 /Yr.
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