Remote OCCC Sales Supervisor
Orkin, LLC, Nashville, TN, United States
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisor supports our agents, field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries. Conduct regular team meetings to improve skills, share best practices and deliver key communications. Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies. Work directly with other supervisors to ensure reliability and teamwork for the department. Exercise consistent independent judgment and discretion in matters of significance. Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. Support the continued growth of the Sales department through continuous process improvement initiatives. Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan. Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals. We Offer
A Competitive Compensation package with bonus potential Comprehensive benefits package including medical, dental, vision & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick time Employee discounts, tuition reimbursement, dependent scholarship awards Inclusive training programs as the industry leader Qualifications
High School/GED 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment 2-4 years of experience leading a remote team We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from Home Requirements
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise A workspace with adequate furnishings (e.g., a desk and chair) and lighting Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net) What you’ll need
Excellent interpersonal and communication skills Demonstrated ability to prioritize tasks and manage time efficiently Proficient in Microsoft Office Comfortable working in a high-volume role Basic computer skills in various software and web-based applications We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Equal Opportunity Statement
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
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At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisor supports our agents, field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries. Conduct regular team meetings to improve skills, share best practices and deliver key communications. Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies. Work directly with other supervisors to ensure reliability and teamwork for the department. Exercise consistent independent judgment and discretion in matters of significance. Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. Support the continued growth of the Sales department through continuous process improvement initiatives. Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan. Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals. We Offer
A Competitive Compensation package with bonus potential Comprehensive benefits package including medical, dental, vision & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick time Employee discounts, tuition reimbursement, dependent scholarship awards Inclusive training programs as the industry leader Qualifications
High School/GED 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment 2-4 years of experience leading a remote team We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from Home Requirements
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise A workspace with adequate furnishings (e.g., a desk and chair) and lighting Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net) What you’ll need
Excellent interpersonal and communication skills Demonstrated ability to prioritize tasks and manage time efficiently Proficient in Microsoft Office Comfortable working in a high-volume role Basic computer skills in various software and web-based applications We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Equal Opportunity Statement
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
#J-18808-Ljbffr