E-Development Specialist - Senior Knowledge Management Specialist
Northwell Health, Melville, NY, United States
Department Summary
The Epic Transformation department focuses on the creation and delivery of education to the 100,000 staff members at Northwell Health. Within this department, the Digital Learning team serves as the gold‑standard content creators, modernizing the delivery of Epic education for onboarding, ongoing learning, and optimization. Their sole focus is on creating high‑end digital experiences for learners across the organization and driving continued innovation in adult learning.
Highly Preferred Skills
1) Mastery of modern authoring tools including but not limited to:
Articulate 360 power‑user (Storyline + Rise)
Adobe Creative Suite fluency
Adobe Captivate fluency
Camtasia
AI proficiency
2) High‑End Interaction & Experience Design
Builds engaging interactivity, scenario‑based learning, branching, role‑based pathways, decision trees
Feedback that teaches (not just “Correct/Incorrect”)
Smooth transitions, subtle animation, purposeful motion design
Strong grasp of visual hierarchy & UI design for learning
Clean layouts, consistent spacing, readable typography, effective contrast
Designs for speed + clarity and adheres to Northwell branding while making our team stand out as the trusted source
Design templates and systems—Component libraries, reusable slides, scalable interaction patterns
Uses AI responsibly to speed up production
Drafting scripts, generating variations, summarizing SMEs, building outlines
Can build workflows using automation tools
Asset naming conventions, batch exports, reusable production pipelines
Understands where AI helps vs where it harms quality
Maintains accuracy, tone, brand, and safety (especially in healthcare)
Comfortable with basic HTML/CSS/JS concepts; enough to enhance interactions, troubleshoot, and collaborate with dev teams
Understands responsive design and device differences
Familiar with content embedding, iframes, media optimization, compression
3) Extensive experience in Video, Audio, and Media Production that looks “Pro”
Script‑to‑screen capability
Strong voice‑over production skills
Mic technique, noise reduction, EQ/compression, leveling, pacing
Skilled at creating software simulations that feel real and teach performance
Guided practice, try‑it modes, assessments, and error handling
Learner‑friendly hints and “recovery paths” when they click the wrong thing
Understands workflow‑based training
Focused on real tasks, not just features
Handles complex systems and device training
4) Learning Science & Instructional Strategy
Strong foundation in adult learning principles
Cognitive load management, chunking, retrieval practice, spaced reinforcement
Designs learning that drives behavior change + job performance
Clear objectives, realistic practice, measurable outcomes
Knows how to choose the right format (video vs simulation vs blended)
5) Accessibility, Compliance, and Inclusive Design
Confident with accessibility practices
Keyboard navigation, focus order, readable contrast, alt text, transcripts
Accessible interactions (not “click the tiny hotspot somewhere”)
Captions and transcripts as standard workflow
Designs for neurodiversity and cognitive accessibility
Clear language, predictable layouts, reduced clutter, optional supports
6) LMS / Standards / Publishing & Deployment Know‑How
Strong understanding of SCORM / AICC / xAPI and what they actually impact
Able to troubleshoot LMS issues
Completion rules, tracking quirks, quiz reporting, file size/performance
Comfortable packaging content for different environments and delivery channels
Versioning, change logs, update workflows, release management
7) Data, Evaluation, and Iteration Mindset
Uses metrics and feedback to improve future learning
Completion trends, quiz data, common failure points, learner comments
Can run lightweight evaluations
Knowledge checks + performance validation + confidence measures
Designs with continuous improvement in mind
Builds content that’s easy to update and maintain
8) Content Governance & Enterprise‑Ready Development Habits
Strong documentation and organization
Source files, version control habits, clean folder structures, naming standards
Understands reuse and modular design
Build once, deploy many (and update without chaos)
Works well with principal trainers, external SMEs and stakeholders
Handles ambiguity, asks sharp questions, manages feedback cycles
Quality assurance mindset—testing checklists, accessibility checks, cross‑browser/device checks
9) Epic Education Experience
Experience designing, developing, and deploying Epic educational content
10) Epic Certification Preferred but Not Required
Certification in Epic Systems training or development is welcome
Job Description Ensure efficient organizational performance through gathering, sharing, and storing information. Analyze business processes and gather information across an organization to determine the most effective platforms for sharing and storing knowledge. Collect and integrate information, data, and content from departments and functions within the organization. Record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus. Produce reports and business intelligence for improving processes, products, or services. Provide education and training to end users on front‑end knowledge‑management system and reports. Provide content updates on knowledge‑management portals or sites. Communicate change‑management strategies and enforce policy adherence. Oversee content strategy, content schedules, and business requirements gathering. Internally advocate for and market knowledge tools and obtain buy‑in and increased usage. Interview and understand user needs, problems, and concerns and create strategies to build content.
Job Responsibilities
Work on moderately complex to complex issues where analysis requires in‑depth evaluation of variable factors.
With limited guidance, responsible for moderately complex to complex assignments/projects.
Regularly exercises independent judgment on matters of significance, including selecting methods, techniques for obtaining results, and making recommendations.
Begins to influence the department’s strategy.
Often operates in ambiguous situations, making decisions on moderately complex to complex issues regarding technical approach and completion of own tasks/responsibilities of substantial complexity.
Identifies areas for possible improvements and addresses problems within the scope of responsibility.
Regularly makes recommendations on new processes, tools, and services that can impact multiple projects and other functions.
Work is performed without direction, exercising considerable latitude in determining objectives and approaches to assignments.
Exercises minimal instruction on day‑to‑day work, general instruction on new assignments. Often determines methods/approach to work/projects and establishes own work priorities and timelines.
May provide technical guidance and direction to support team members, contractors, and/or vendors.
Majority of contact is within own function or department, may collaborate with peer‑level professionals outside of own function, department, or system.
May model/mentor and teach team members within own function or family.
May serve as project/technical lead for ongoing process or short‑term project within function or family.
May have some functional supervision duties and tasks (e.g., project management).
Job Qualifications
Bachelor’s Degree or equivalent combination of education and related experience.
Master’s Degree in Industrial Organizational Psychology or equivalent combination of education and related experience.
3–5 years experience preferred.
All licensures and certifications needed for function and level, if any.
Experience with video editing tools such as Articulate.
Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
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Highly Preferred Skills
1) Mastery of modern authoring tools including but not limited to:
Articulate 360 power‑user (Storyline + Rise)
Adobe Creative Suite fluency
Adobe Captivate fluency
Camtasia
AI proficiency
2) High‑End Interaction & Experience Design
Builds engaging interactivity, scenario‑based learning, branching, role‑based pathways, decision trees
Feedback that teaches (not just “Correct/Incorrect”)
Smooth transitions, subtle animation, purposeful motion design
Strong grasp of visual hierarchy & UI design for learning
Clean layouts, consistent spacing, readable typography, effective contrast
Designs for speed + clarity and adheres to Northwell branding while making our team stand out as the trusted source
Design templates and systems—Component libraries, reusable slides, scalable interaction patterns
Uses AI responsibly to speed up production
Drafting scripts, generating variations, summarizing SMEs, building outlines
Can build workflows using automation tools
Asset naming conventions, batch exports, reusable production pipelines
Understands where AI helps vs where it harms quality
Maintains accuracy, tone, brand, and safety (especially in healthcare)
Comfortable with basic HTML/CSS/JS concepts; enough to enhance interactions, troubleshoot, and collaborate with dev teams
Understands responsive design and device differences
Familiar with content embedding, iframes, media optimization, compression
3) Extensive experience in Video, Audio, and Media Production that looks “Pro”
Script‑to‑screen capability
Strong voice‑over production skills
Mic technique, noise reduction, EQ/compression, leveling, pacing
Skilled at creating software simulations that feel real and teach performance
Guided practice, try‑it modes, assessments, and error handling
Learner‑friendly hints and “recovery paths” when they click the wrong thing
Understands workflow‑based training
Focused on real tasks, not just features
Handles complex systems and device training
4) Learning Science & Instructional Strategy
Strong foundation in adult learning principles
Cognitive load management, chunking, retrieval practice, spaced reinforcement
Designs learning that drives behavior change + job performance
Clear objectives, realistic practice, measurable outcomes
Knows how to choose the right format (video vs simulation vs blended)
5) Accessibility, Compliance, and Inclusive Design
Confident with accessibility practices
Keyboard navigation, focus order, readable contrast, alt text, transcripts
Accessible interactions (not “click the tiny hotspot somewhere”)
Captions and transcripts as standard workflow
Designs for neurodiversity and cognitive accessibility
Clear language, predictable layouts, reduced clutter, optional supports
6) LMS / Standards / Publishing & Deployment Know‑How
Strong understanding of SCORM / AICC / xAPI and what they actually impact
Able to troubleshoot LMS issues
Completion rules, tracking quirks, quiz reporting, file size/performance
Comfortable packaging content for different environments and delivery channels
Versioning, change logs, update workflows, release management
7) Data, Evaluation, and Iteration Mindset
Uses metrics and feedback to improve future learning
Completion trends, quiz data, common failure points, learner comments
Can run lightweight evaluations
Knowledge checks + performance validation + confidence measures
Designs with continuous improvement in mind
Builds content that’s easy to update and maintain
8) Content Governance & Enterprise‑Ready Development Habits
Strong documentation and organization
Source files, version control habits, clean folder structures, naming standards
Understands reuse and modular design
Build once, deploy many (and update without chaos)
Works well with principal trainers, external SMEs and stakeholders
Handles ambiguity, asks sharp questions, manages feedback cycles
Quality assurance mindset—testing checklists, accessibility checks, cross‑browser/device checks
9) Epic Education Experience
Experience designing, developing, and deploying Epic educational content
10) Epic Certification Preferred but Not Required
Certification in Epic Systems training or development is welcome
Job Description Ensure efficient organizational performance through gathering, sharing, and storing information. Analyze business processes and gather information across an organization to determine the most effective platforms for sharing and storing knowledge. Collect and integrate information, data, and content from departments and functions within the organization. Record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus. Produce reports and business intelligence for improving processes, products, or services. Provide education and training to end users on front‑end knowledge‑management system and reports. Provide content updates on knowledge‑management portals or sites. Communicate change‑management strategies and enforce policy adherence. Oversee content strategy, content schedules, and business requirements gathering. Internally advocate for and market knowledge tools and obtain buy‑in and increased usage. Interview and understand user needs, problems, and concerns and create strategies to build content.
Job Responsibilities
Work on moderately complex to complex issues where analysis requires in‑depth evaluation of variable factors.
With limited guidance, responsible for moderately complex to complex assignments/projects.
Regularly exercises independent judgment on matters of significance, including selecting methods, techniques for obtaining results, and making recommendations.
Begins to influence the department’s strategy.
Often operates in ambiguous situations, making decisions on moderately complex to complex issues regarding technical approach and completion of own tasks/responsibilities of substantial complexity.
Identifies areas for possible improvements and addresses problems within the scope of responsibility.
Regularly makes recommendations on new processes, tools, and services that can impact multiple projects and other functions.
Work is performed without direction, exercising considerable latitude in determining objectives and approaches to assignments.
Exercises minimal instruction on day‑to‑day work, general instruction on new assignments. Often determines methods/approach to work/projects and establishes own work priorities and timelines.
May provide technical guidance and direction to support team members, contractors, and/or vendors.
Majority of contact is within own function or department, may collaborate with peer‑level professionals outside of own function, department, or system.
May model/mentor and teach team members within own function or family.
May serve as project/technical lead for ongoing process or short‑term project within function or family.
May have some functional supervision duties and tasks (e.g., project management).
Job Qualifications
Bachelor’s Degree or equivalent combination of education and related experience.
Master’s Degree in Industrial Organizational Psychology or equivalent combination of education and related experience.
3–5 years experience preferred.
All licensures and certifications needed for function and level, if any.
Experience with video editing tools such as Articulate.
Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
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