Credit Solutions Specialist - SHL
Credit Human, San Antonio, TX, United States
We are seeking a Credit Solutions Specialist for the Sustainable Home Credit Solution Department.
The role of the Credit Solutions Specialist is to provide additional support to the Portfolio Manager, Credit Solutions and Loss Mitigation, and the broader Credit Solutions team. The incumbent must have strong interpersonal skills, the ability to clearly and effectively communicate cross-functionally, exercise sound judgment, and work independently with minimal supervision. Additionally, the Credit Solutions Specialist must be able to anticipate issues based on observations and determine the necessary corrective actions to mitigate impacts.
A key requirement for this role is a legal background in credit and collections, including experience with:
Filing and managing judgments and bankruptcies
Negotiating reaffirmation agreements
Coordinating and executing wage garnishments
The Credit Solutions Specialist (CSS) is accountable for assisting members and employees with resolving loan delinquency, especially on complex issues and other account problems affecting loan repayment.
If you have loan processing or customer service experience, you should apply right away!
Highlights
Audit the queues weekly to monitor quality and quantity of work per CSA
Ensure 1st pay defaults are worked and referred for assistance as needed
Report suspicious activity in a timely fashion
Review collection efforts to ensure all letters have been generated
Confirm all collection efforts have been exhausted prior to filing legal
Assist internal and external members to resolve inquiries and issues as needed
Experience Required
1 to 2 years of loan collections experience and/or customer service experience in consumer finance
Financial industry knowledge
Preferred
Indirect lending or auto finance experience
Education Required
High School Diploma
Skills & Knowledge Required
Proficient PC Skills with a strong knowledge of Microsoft Excel and Microsoft Word
Strong Time Management Skills
Detail Oriented
Strong Organizational Skills
Preferred
PowerPoint
Schedule Monday-Friday, 8:30 am-5:30 pm
Salary $25.25/ hour to $26.95/ hour ($52,520 to $56,056 Annually)
Flexibility In office, on site; not remote or hybrid
Level of Work 2A
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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The role of the Credit Solutions Specialist is to provide additional support to the Portfolio Manager, Credit Solutions and Loss Mitigation, and the broader Credit Solutions team. The incumbent must have strong interpersonal skills, the ability to clearly and effectively communicate cross-functionally, exercise sound judgment, and work independently with minimal supervision. Additionally, the Credit Solutions Specialist must be able to anticipate issues based on observations and determine the necessary corrective actions to mitigate impacts.
A key requirement for this role is a legal background in credit and collections, including experience with:
Filing and managing judgments and bankruptcies
Negotiating reaffirmation agreements
Coordinating and executing wage garnishments
The Credit Solutions Specialist (CSS) is accountable for assisting members and employees with resolving loan delinquency, especially on complex issues and other account problems affecting loan repayment.
If you have loan processing or customer service experience, you should apply right away!
Highlights
Audit the queues weekly to monitor quality and quantity of work per CSA
Ensure 1st pay defaults are worked and referred for assistance as needed
Report suspicious activity in a timely fashion
Review collection efforts to ensure all letters have been generated
Confirm all collection efforts have been exhausted prior to filing legal
Assist internal and external members to resolve inquiries and issues as needed
Experience Required
1 to 2 years of loan collections experience and/or customer service experience in consumer finance
Financial industry knowledge
Preferred
Indirect lending or auto finance experience
Education Required
High School Diploma
Skills & Knowledge Required
Proficient PC Skills with a strong knowledge of Microsoft Excel and Microsoft Word
Strong Time Management Skills
Detail Oriented
Strong Organizational Skills
Preferred
PowerPoint
Schedule Monday-Friday, 8:30 am-5:30 pm
Salary $25.25/ hour to $26.95/ hour ($52,520 to $56,056 Annually)
Flexibility In office, on site; not remote or hybrid
Level of Work 2A
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr