Contact Center/BPaaS - Sales Executive - Hi Tech - REMOTE ROLE
NTT America, Inc., Boston, MA, United States
NTT DATA seeks a BPO Sales Executive with Hi Tech vertical experience to join our team remotely.
Position Summary We are seeking experienced and historically successful Contact Center/CX/Business Process Outsourcing and Business Process as a Service Specialty Sellers for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven track record of originating relationships and closing large, complex BPO and BPaaS deals. These senior‑level sales professionals will create a market of buyer relationships with decision makers at or proximate to the C‑level and will position AI‑first BPO/BPaaS transformative service solutions that enable their businesses to achieve Board‑level and Executive‑level strategic outcome goals.
Key Responsibilities
Market‑maker who originates deals proactively; adept at creating demand in the market and establishing relationships with decision‑making buyers of the service.
Subject Matter Expert – understands and can articulate the core value chain processes and their associated challenges and opportunities for transformation in one or more of the following industries: Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing, Retail, Consumer, Travel & Hospitality, Hi‑tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences.
Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and key stakeholders; develop a customized transformative BPO/BPaaS proposition leveraging AI and technology automation that considers these factors and the competitive landscape to create win/win deals.
Lead the end‑to‑end sales cycle (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi‑million‑dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure.
Develop and execute a strategic go‑to‑market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, sales teams, client executives, industry teams, alliance partners, advisor and analyst relations, and marketing.
Build strong executive‑level relationships with prospective decision makers and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of Operations.
Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards.
Required Qualifications
15+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models.
10 years of demonstrated success selling large, complex, global BPO deals ($>20M TCV).
10 years of industry experience selling Transformative Customer Experience/Customer Service and Industry Specific Core value chain deals.
10 years of experience working within or selling to Fortune 1000 clients.
Preferred Attributes
Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry specific administrative platforms and automation.
Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross‑functional teams.
Track record of exceeding sales targets and contributing to revenue growth.
Strong financial acumen and ability to structure complex deal constructs.
Exceptional executive presence, communication, and relationship‑building skills.
Remote role. Employees may be required to attend in‑person meetings or events as needed.
The starting pay range for this remote role is $155,290 - $287,574. Actual compensation will depend on a number of factors, including the candidate’s location, experience, and qualifications.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquiry about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you’d like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).
#J-18808-Ljbffr
Position Summary We are seeking experienced and historically successful Contact Center/CX/Business Process Outsourcing and Business Process as a Service Specialty Sellers for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven track record of originating relationships and closing large, complex BPO and BPaaS deals. These senior‑level sales professionals will create a market of buyer relationships with decision makers at or proximate to the C‑level and will position AI‑first BPO/BPaaS transformative service solutions that enable their businesses to achieve Board‑level and Executive‑level strategic outcome goals.
Key Responsibilities
Market‑maker who originates deals proactively; adept at creating demand in the market and establishing relationships with decision‑making buyers of the service.
Subject Matter Expert – understands and can articulate the core value chain processes and their associated challenges and opportunities for transformation in one or more of the following industries: Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing, Retail, Consumer, Travel & Hospitality, Hi‑tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences.
Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and key stakeholders; develop a customized transformative BPO/BPaaS proposition leveraging AI and technology automation that considers these factors and the competitive landscape to create win/win deals.
Lead the end‑to‑end sales cycle (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi‑million‑dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure.
Develop and execute a strategic go‑to‑market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, sales teams, client executives, industry teams, alliance partners, advisor and analyst relations, and marketing.
Build strong executive‑level relationships with prospective decision makers and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of Operations.
Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards.
Required Qualifications
15+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models.
10 years of demonstrated success selling large, complex, global BPO deals ($>20M TCV).
10 years of industry experience selling Transformative Customer Experience/Customer Service and Industry Specific Core value chain deals.
10 years of experience working within or selling to Fortune 1000 clients.
Preferred Attributes
Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry specific administrative platforms and automation.
Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross‑functional teams.
Track record of exceeding sales targets and contributing to revenue growth.
Strong financial acumen and ability to structure complex deal constructs.
Exceptional executive presence, communication, and relationship‑building skills.
Remote role. Employees may be required to attend in‑person meetings or events as needed.
The starting pay range for this remote role is $155,290 - $287,574. Actual compensation will depend on a number of factors, including the candidate’s location, experience, and qualifications.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquiry about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you’d like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).
#J-18808-Ljbffr