MTS Software Engineering, DET Public Sector
salesforce.com, inc., Burlington, MA, United States
Salesforce Developer, Public Sector
Office: Hybrid in Indianapolis, IN; Burlington, MA; McLean, VA Citizenship: Must be a U.S. Citizen operating on U.S. Soil with ability to meet government screening standards, including Criminal Justice Information Services screening with fingerprint scan. Verification will occur through REAL ID documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV. Salesforce Digital Enterprise Technology (DET) is looking for a passionate Community Portal Engineer to build and evolve our customer success portal. You'll play a key role in shaping the digital experience our Public Sector customers interact with daily. Responsibilities
Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud Build custom Lightning Web Components (LWC) and Aura components optimized for external users Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML) Integrate the portal with CRM, support, identity provider and third‑party systems via REST/SOAP APIs Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences Optimize portal performance, page load times, and mobile responsiveness Write, execute and maintain automated test suites Work with Customer Success and Support teams to surface self‑service content and knowledge articles Document and present implementation designs to peers, stakeholders and review board Coordinate with stakeholders to align on the development environment and launch dependencies Monitor usage analytics and iterate based on customer behavior and feedback Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data Ensure compliance with applicable Public Sector regulations Provide investigative support on new and existing integrations Work with project managers to provide timely status and feedback to stakeholders Align to Agile Methodology Keep up with targeted security, technical and business training Required Skills
4+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities Exposure to Salesforce‑on‑Salesforce technologies such as MuleSoft Anypoint / DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack Experience writing and running automated tests with Selenium or Playwright Experience working with XSL/T, XPath expressions and functions Proven experience building and launching external (B2B or B2C) customer portals Proficiency in LWC, Aura, Apex, SOQL, and JavaScript Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility Experience with CDN, caching strategies, and performance tuning for high-traffic portals Experience with customer identity and access management (CIAM) - SSO, OAuth 2.0, social techniques Experience with Salesforce DX and CI/CD pipelines Experience consuming open and/or private APIs, such as Google, Salesforce.com, Snowflake, Slack, etc. Excellent interpersonal, verbal and written skills and the ability to interact with all levels of stakeholders, support personnel, and clients Strong documentation, analytical and problem-solving skills A related technical degree is required Nice to Have Skills
Familiarity with Salesforce CMS, Knowledge, and Case Management for self-service use cases Familiarity with headless portal architectures or React-based frontends Exposure to customer analytics tools (e.g., Google Analytics, Amplitude) Highly Desirable Certifications
Salesforce Experience Cloud Consultant Platform Developer II Salesforce Basic Administrator Benefits
Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Accommodations
Please submit a request via an accommodation request form. Employment Non‑Discrimination
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants. Employment decisions are based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications.
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Office: Hybrid in Indianapolis, IN; Burlington, MA; McLean, VA Citizenship: Must be a U.S. Citizen operating on U.S. Soil with ability to meet government screening standards, including Criminal Justice Information Services screening with fingerprint scan. Verification will occur through REAL ID documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV. Salesforce Digital Enterprise Technology (DET) is looking for a passionate Community Portal Engineer to build and evolve our customer success portal. You'll play a key role in shaping the digital experience our Public Sector customers interact with daily. Responsibilities
Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud Build custom Lightning Web Components (LWC) and Aura components optimized for external users Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML) Integrate the portal with CRM, support, identity provider and third‑party systems via REST/SOAP APIs Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences Optimize portal performance, page load times, and mobile responsiveness Write, execute and maintain automated test suites Work with Customer Success and Support teams to surface self‑service content and knowledge articles Document and present implementation designs to peers, stakeholders and review board Coordinate with stakeholders to align on the development environment and launch dependencies Monitor usage analytics and iterate based on customer behavior and feedback Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data Ensure compliance with applicable Public Sector regulations Provide investigative support on new and existing integrations Work with project managers to provide timely status and feedback to stakeholders Align to Agile Methodology Keep up with targeted security, technical and business training Required Skills
4+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities Exposure to Salesforce‑on‑Salesforce technologies such as MuleSoft Anypoint / DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack Experience writing and running automated tests with Selenium or Playwright Experience working with XSL/T, XPath expressions and functions Proven experience building and launching external (B2B or B2C) customer portals Proficiency in LWC, Aura, Apex, SOQL, and JavaScript Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility Experience with CDN, caching strategies, and performance tuning for high-traffic portals Experience with customer identity and access management (CIAM) - SSO, OAuth 2.0, social techniques Experience with Salesforce DX and CI/CD pipelines Experience consuming open and/or private APIs, such as Google, Salesforce.com, Snowflake, Slack, etc. Excellent interpersonal, verbal and written skills and the ability to interact with all levels of stakeholders, support personnel, and clients Strong documentation, analytical and problem-solving skills A related technical degree is required Nice to Have Skills
Familiarity with Salesforce CMS, Knowledge, and Case Management for self-service use cases Familiarity with headless portal architectures or React-based frontends Exposure to customer analytics tools (e.g., Google Analytics, Amplitude) Highly Desirable Certifications
Salesforce Experience Cloud Consultant Platform Developer II Salesforce Basic Administrator Benefits
Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Accommodations
Please submit a request via an accommodation request form. Employment Non‑Discrimination
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants. Employment decisions are based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications.
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