Director, UIndy Online Enrollment Management & Student Success
US Lawns, Indianapolis, IN, United States
Job Description
The Director of UIndy Online Enrollment Management and Student Success provides leadership for the development and implementation of a comprehensive, student‑centered infrastructure that delivers wraparound support for learners from application through graduation. This inaugural role is responsible for strengthening enrollment strategy, student success systems, and cross‑campus collaboration to support the growth of UIndy Online.
The Director works closely with University Marketing and Enrollment Management to strengthen recruitment strategies and build a sustainable pipeline of prospective students for UIndy Online programs. In partnership with faculty and academic leaders, the Director supports student success in both curricular and co‑curricular areas, including transfer pathways, course progression, and completion.
As UIndy Online continues to expand, this position provides both strategic leadership and day‑to‑day support for UIndy Online students, while establishing the processes, systems, and staffing needed to support long‑term growth in enrollment management and student success across UIndy Online.
Requirements / Minimum Qualifications
Bachelor’s degree required; Master’s degree preferred
Experience in enrollment management, student success, online education, or a related area
Demonstrated success in developing and implementing student‑centered enrollment strategies
Experience working collaboratively with faculty and cross‑functional teams
Ability to balance strategic leadership with operational execution in a growing environment
Preferred Qualifications
Experience with online or adult learner populations
Experience building new programs, systems, or initiatives
Familiarity with transfer pathways and partnership development
Supervisory Responsibilities As UIndy Online expands, this position will oversee the UIndy Online Enrollment Coordinator and Student Success Coordinator positions as they are established.
Essential Functions Enrollment Strategy and Pipeline Development
Partner with Marketing and Enrollment Management to develop and implement recruitment strategies for UIndy Online programs
Strengthen prospective student pipelines, including partnerships with community colleges, employers, and other external partners
Monitor enrollment trends and use data to inform strategy and decision‑making
Student Success and Retention
Lead the development of a coordinated student success model that supports online learners from onboarding through graduation
Design and implement proactive retention strategies, including early alerts and targeted interventions
Provide direct support to students from application through graduation, particularly during the initial growth phase of UIndy Online
Academic and Faculty Collaboration
Partner with faculty and academic leaders to support student success in curricular and co‑curricular areas
In collaboration with Enrollment Management and the Office of Registrar, support transfer pathways, credit evaluation processes, and degree progression planning
Lead initiatives that strengthen student engagement and success across UIndy Online programs
Operational Leadership and Infrastructure Development
Establish and refine processes, systems, and workflows to support enrollment management and student success across UIndy Online programs
Ensure alignment across units to provide a seamless student experience
Data, Assessment, and Continuous Improvement
Track key performance indicators related to enrollment, retention, and student outcomes
Use data to inform continuous improvement and strategic planning
Prepare reports and updates for institutional leadership
Additional Tasks
Follow the guidance and direction of supervisor(s)
Demonstrate respectful, ethical, responsible behavior
Abide by the University’s policies, procedures, and rules
Perform employee responsibilities as detailed in employee handbooks and policies
Demonstrate regular and predictable attendance and punctuality
Other duties, including special projects, as required or assigned
Equal Employment Opportunity Statement The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life Insurance
Tuition Discount
Retirement Savings Plan - 403B
Paid Vacation and Sick Time Accruals
Paid Holiday time and additional University days off
Employee Discounts & Services
Free Parking
Onsite Health & Wellness Center
For more information about the benefits of being a staff member at UIndy, visit our Benefits site.
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The Director works closely with University Marketing and Enrollment Management to strengthen recruitment strategies and build a sustainable pipeline of prospective students for UIndy Online programs. In partnership with faculty and academic leaders, the Director supports student success in both curricular and co‑curricular areas, including transfer pathways, course progression, and completion.
As UIndy Online continues to expand, this position provides both strategic leadership and day‑to‑day support for UIndy Online students, while establishing the processes, systems, and staffing needed to support long‑term growth in enrollment management and student success across UIndy Online.
Requirements / Minimum Qualifications
Bachelor’s degree required; Master’s degree preferred
Experience in enrollment management, student success, online education, or a related area
Demonstrated success in developing and implementing student‑centered enrollment strategies
Experience working collaboratively with faculty and cross‑functional teams
Ability to balance strategic leadership with operational execution in a growing environment
Preferred Qualifications
Experience with online or adult learner populations
Experience building new programs, systems, or initiatives
Familiarity with transfer pathways and partnership development
Supervisory Responsibilities As UIndy Online expands, this position will oversee the UIndy Online Enrollment Coordinator and Student Success Coordinator positions as they are established.
Essential Functions Enrollment Strategy and Pipeline Development
Partner with Marketing and Enrollment Management to develop and implement recruitment strategies for UIndy Online programs
Strengthen prospective student pipelines, including partnerships with community colleges, employers, and other external partners
Monitor enrollment trends and use data to inform strategy and decision‑making
Student Success and Retention
Lead the development of a coordinated student success model that supports online learners from onboarding through graduation
Design and implement proactive retention strategies, including early alerts and targeted interventions
Provide direct support to students from application through graduation, particularly during the initial growth phase of UIndy Online
Academic and Faculty Collaboration
Partner with faculty and academic leaders to support student success in curricular and co‑curricular areas
In collaboration with Enrollment Management and the Office of Registrar, support transfer pathways, credit evaluation processes, and degree progression planning
Lead initiatives that strengthen student engagement and success across UIndy Online programs
Operational Leadership and Infrastructure Development
Establish and refine processes, systems, and workflows to support enrollment management and student success across UIndy Online programs
Ensure alignment across units to provide a seamless student experience
Data, Assessment, and Continuous Improvement
Track key performance indicators related to enrollment, retention, and student outcomes
Use data to inform continuous improvement and strategic planning
Prepare reports and updates for institutional leadership
Additional Tasks
Follow the guidance and direction of supervisor(s)
Demonstrate respectful, ethical, responsible behavior
Abide by the University’s policies, procedures, and rules
Perform employee responsibilities as detailed in employee handbooks and policies
Demonstrate regular and predictable attendance and punctuality
Other duties, including special projects, as required or assigned
Equal Employment Opportunity Statement The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life Insurance
Tuition Discount
Retirement Savings Plan - 403B
Paid Vacation and Sick Time Accruals
Paid Holiday time and additional University days off
Employee Discounts & Services
Free Parking
Onsite Health & Wellness Center
For more information about the benefits of being a staff member at UIndy, visit our Benefits site.
#J-18808-Ljbffr