Engineering Director
Limelight Health, Florida, NY, United States
Overview
At American Express, we are building a best‑in‑class Case Management platform to service our customers. If you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further. Be a part of our team as we transform our Disputes and Fraud Servicing Capabilities. This role is responsible for leading engineering teams across multiple platforms to define and drive future strategic roadmaps that deliver the best user experience, regulatory compliance, agility and availability for our platforms.
Responsibilities
Define and lead roadmap for Global Disputes and Fraud Servicing platforms
Collaborate with technical leaders across a broader technology ecosystem to design platform architecture and drive continuous improvements of new frameworks/patterns
Successfully develop, deploy, support, and monitor software across various environments
Deliver software solutions that meet or exceed customer and partner expectations by developing and driving innovation and experimentation within Technology
Recruit skilled engineering talent with business and industry experience
Play an active part in the open‑source community of technical practice
Work with Staff Architects / Engineers to define solution requirements and technical implementation approach
Drive both high‑level and detailed technical designs and conduct design reviews as needed
Provide recent coding experience
Provide technical mentorship to other software engineers at all levels
Implement new, highly scalable platform components
Drive platform capabilities enabled with advancements in technology including machine learning, deep learning, NLP, search and cognitive computing
Qualifications
Requires technical and business knowledge in multiple disciplines specifically Disputes, Case Management and current technology stack – PEGA PRPC, Open Source Case Management tools
Extensive hands‑on experience delivering on open‑source and cloud native platforms
Experience in building products leveraging GenAI, Machine Learning and automation through Agentic AI will be a plus
10+ years of demonstrable experience building and deploying large‑scale software products
Demonstrated ability to lead engineering teams in Agile/Scrum‑based product‑driven development including experience transforming a team and adopting SAFe/Agile/Lean principles
Innovative problem solver with the ability to generate and implement a strategy – experience re‑platforming existing applications, including infrastructure, architecture and frameworks
Passion for learning new technologies and delivering business value through technology‑led solutions
Ability to establish and maintain relationships with other business and technology leaders – strong written and verbal communication skills coupled with the ability to tailor communication to all levels of the organization
Ability to hire, motivate, and grow a high‑performing team of domain experts delivering on strategic objectives while continuously evolving and improving
Master's degree in Computer Science, Computer Engineering or Information Systems degree or equivalent work experience; advanced degree preferred
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Responsibilities
Define and lead roadmap for Global Disputes and Fraud Servicing platforms
Collaborate with technical leaders across a broader technology ecosystem to design platform architecture and drive continuous improvements of new frameworks/patterns
Successfully develop, deploy, support, and monitor software across various environments
Deliver software solutions that meet or exceed customer and partner expectations by developing and driving innovation and experimentation within Technology
Recruit skilled engineering talent with business and industry experience
Play an active part in the open‑source community of technical practice
Work with Staff Architects / Engineers to define solution requirements and technical implementation approach
Drive both high‑level and detailed technical designs and conduct design reviews as needed
Provide recent coding experience
Provide technical mentorship to other software engineers at all levels
Implement new, highly scalable platform components
Drive platform capabilities enabled with advancements in technology including machine learning, deep learning, NLP, search and cognitive computing
Qualifications
Requires technical and business knowledge in multiple disciplines specifically Disputes, Case Management and current technology stack – PEGA PRPC, Open Source Case Management tools
Extensive hands‑on experience delivering on open‑source and cloud native platforms
Experience in building products leveraging GenAI, Machine Learning and automation through Agentic AI will be a plus
10+ years of demonstrable experience building and deploying large‑scale software products
Demonstrated ability to lead engineering teams in Agile/Scrum‑based product‑driven development including experience transforming a team and adopting SAFe/Agile/Lean principles
Innovative problem solver with the ability to generate and implement a strategy – experience re‑platforming existing applications, including infrastructure, architecture and frameworks
Passion for learning new technologies and delivering business value through technology‑led solutions
Ability to establish and maintain relationships with other business and technology leaders – strong written and verbal communication skills coupled with the ability to tailor communication to all levels of the organization
Ability to hire, motivate, and grow a high‑performing team of domain experts delivering on strategic objectives while continuously evolving and improving
Master's degree in Computer Science, Computer Engineering or Information Systems degree or equivalent work experience; advanced degree preferred
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