Collections Specialist

Collections Specialist Fort Mill, SC (Remote) 3+ Month Contract JPC - 20182 Solugenix is assisting a client, a leading financial services company, in their search for a Collections Specialist. This is a 3+ month contract opportunity based out of Fort Mill, SC (Remote). The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts. You will conduct both inbound and outbound customer outreach, gather and analyze borrower information, negotiate payment arrangements, and ensure accounts remain compliant with investor, regulatory, and company requirements. This role requires strong judgment, problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. You will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing multiple priorities in a fast-paced environment. Qualifications: High School diploma or equivalent. Knowledge of collections procedures and best practices. Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations. Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes. Strong negotiation, active listening, and communication skills. Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions. Strong problem‑solving, time‑management, and organizational skills. Ability to thrive in a fast‑paced, collaborative environment. Strong attention to detail with the ability to meet goals and deadlines. Ability to interact and communicate effectively with individuals at all levels of the organization. Responsibilities: Perform inbound and outbound collection calls across all stages of delinquency. Research, identify, and resolve issues contributing to customer delinquency. Maintain accurate and detailed records of all customer interactions and account activities. Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes. Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards. Analyze borrower financials to determine appropriate payment arrangements or retention options. Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $24/hour to $24/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. About the Client Our client is one of the world's leading financial services companies based out of Fort Mill, SC. About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.