Representative, Customer Service I
McLane Company, Inc., Columbus, OH, United States
The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you’ll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.
Under direct supervision and through initial training, this position handles routine customer service cases, achieving customer satisfaction with accurate, timely, and consistent information.
Benefits You Can Count On
Pay rate:
$20.00 to $21.00 per hour depending on experience.
Schedule:
Sunday-Thursday, 7:30 am – 4:00 pm.
Medical, dental, vision, FSA/HSA and company‑paid life insurance
start on your 60th day.
Vacation, sick leave, and paid holidays
accrue from day one and after 90 days.
401(k) Profit Sharing Plan
after 90 days.
Pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more.
What you’ll do as a Customer Service Representative I
Maintain customer files to ensure up‑to‑date information.
Research and respond to customer inquiries.
Manage customer requests for assistance, information, and issue resolution.
Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
Maintain regular communication with decision makers within customer organizations.
Train customers on various business issues and applications to maximize value.
Respond to various customer requests and needs.
Answer inquiries by phone, email, and internet response.
Perform other duties as needed or assigned by supervisor.
Qualifications you’ll bring as a Customer Service Representative I
High School Diploma or GED.
Up to 2 years of experience in a customer service role.
Ability to type 45 wpm and perform 10‑key by touch.
Strong verbal and written communication skills, organization, and planning skills.
Knowledge and experience with Microsoft Office applications.
Ability to prioritize pending tasks in a logical manner.
Ability to learn quickly and retain information.
Read, write, and understand English at a level sufficient to perform job‑related tasks effectively and safely.
Fit the following? We want you here!
Teamwork oriented
Organized
Problem solver
Detail oriented
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Location: Columbus, Ohio
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Under direct supervision and through initial training, this position handles routine customer service cases, achieving customer satisfaction with accurate, timely, and consistent information.
Benefits You Can Count On
Pay rate:
$20.00 to $21.00 per hour depending on experience.
Schedule:
Sunday-Thursday, 7:30 am – 4:00 pm.
Medical, dental, vision, FSA/HSA and company‑paid life insurance
start on your 60th day.
Vacation, sick leave, and paid holidays
accrue from day one and after 90 days.
401(k) Profit Sharing Plan
after 90 days.
Pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more.
What you’ll do as a Customer Service Representative I
Maintain customer files to ensure up‑to‑date information.
Research and respond to customer inquiries.
Manage customer requests for assistance, information, and issue resolution.
Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
Maintain regular communication with decision makers within customer organizations.
Train customers on various business issues and applications to maximize value.
Respond to various customer requests and needs.
Answer inquiries by phone, email, and internet response.
Perform other duties as needed or assigned by supervisor.
Qualifications you’ll bring as a Customer Service Representative I
High School Diploma or GED.
Up to 2 years of experience in a customer service role.
Ability to type 45 wpm and perform 10‑key by touch.
Strong verbal and written communication skills, organization, and planning skills.
Knowledge and experience with Microsoft Office applications.
Ability to prioritize pending tasks in a logical manner.
Ability to learn quickly and retain information.
Read, write, and understand English at a level sufficient to perform job‑related tasks effectively and safely.
Fit the following? We want you here!
Teamwork oriented
Organized
Problem solver
Detail oriented
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Location: Columbus, Ohio
#J-18808-Ljbffr