Customer Support Representative
Addison Group, Chicago, IL, United States
Job Title: Customer Support Representative
Location: Remote – Must be Chicagoland
Compensation: $20–$22/hour
Work Schedule: Flexible shifts between 7:30 AM – 6:00 PM (schedule may vary within this window)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client
Addison Group is hiring on behalf of our client, a well‑established and highly regarded organization within a professional services and membership‑based environment. This organization is known for delivering valuable resources, education, and support to its members and partners nationwide.
Job Description We are seeking a Customer Support Representative who thrives in a fast‑paced, high‑volume environment and is passionate about delivering excellent service. This role will support customers by addressing inquiries, resolving issues, and guiding them through products and services across multiple communication channels.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate information regarding products, services, and processes
Troubleshoot and resolve customer concerns while ensuring a positive experience
Document all customer interactions within internal systems
Identify trends in customer feedback and elevate insights as needed
Assist customers in navigating online platforms and completing transactions
Promote relevant products or services based on customer needs
Maintain data accuracy and support database‑related initiatives
Escalate complex issues to appropriate internal teams when necessary
Qualifications
At least 1 year of experience in a high‑volume customer service or call center environment
Proficiency in Microsoft Office, including Excel
Strong verbal and written communication skills
Excellent attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Comfortable working both independently and collaboratively
Professional demeanor with strong customer service instincts
Ability to work a flexible schedule within designated hours
Candidates must have reliable internet and a distraction‑free workspace
Strong emphasis on communication and responsiveness in a remote setting
Fully remote work environment
Opportunity to gain experience with a respected organization
Collaborative and supportive team culture
Exposure to a variety of customer interactions and systems
Equal Opportunity Employer Statement Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#J-18808-Ljbffr
Job Description We are seeking a Customer Support Representative who thrives in a fast‑paced, high‑volume environment and is passionate about delivering excellent service. This role will support customers by addressing inquiries, resolving issues, and guiding them through products and services across multiple communication channels.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate information regarding products, services, and processes
Troubleshoot and resolve customer concerns while ensuring a positive experience
Document all customer interactions within internal systems
Identify trends in customer feedback and elevate insights as needed
Assist customers in navigating online platforms and completing transactions
Promote relevant products or services based on customer needs
Maintain data accuracy and support database‑related initiatives
Escalate complex issues to appropriate internal teams when necessary
Qualifications
At least 1 year of experience in a high‑volume customer service or call center environment
Proficiency in Microsoft Office, including Excel
Strong verbal and written communication skills
Excellent attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Comfortable working both independently and collaboratively
Professional demeanor with strong customer service instincts
Ability to work a flexible schedule within designated hours
Candidates must have reliable internet and a distraction‑free workspace
Strong emphasis on communication and responsiveness in a remote setting
Fully remote work environment
Opportunity to gain experience with a respected organization
Collaborative and supportive team culture
Exposure to a variety of customer interactions and systems
Equal Opportunity Employer Statement Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#J-18808-Ljbffr