Bilingual Resident Relations
Riverstone Communities, West Palm Beach, FL, United States
Description
Are you a rule follower, and want others to follow the rules too? Do you want a position where you can be out and about in the community all day? Do you want to help others increase the values of their homes? If so, now is a great time to become a member of a well established, nationwide, property management company.
We are currently seeking a
Bilingual Resident Relations & Compliance Coordinator
for our
Casa del Monte Mobile Home Park
located at
6151 Forest Hill Blvd. West Palm Beach, FL 33415 .
Why Join Us?
Pay: $17.00-$19.00 per hour
Medical, Dental, and Vision benefit plan offerings for you and eligible family members
401(k) retirement plan, with a company match
13 Paid Holidays Off, which includes getting your birthday off
Robust Paid Time Off (PTO)* and Wellness PTO
Maternity/Paternity Leave*
A schedule that is flexible to your needs and the needs of the property
Ongoing training and internal growth opportunities
The ability to provide feedback in many different forms to many different people
A workplace that CARES about their team members, where you aren’t just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better
effective date of benefit dependent upon tenure of employment
Position Responsibilities
Issue weekly violations based on home standards
70% outside walking around the community - 30% in office completing administrative workExceptional face to face resident customer service
Firm with company policy and processes
Ensure 100% resident compliance with all community rules and regulations
Ensure 100% compliance with all resident violations
Reach a 95% customer satisfaction rate
Maintain an organized and productive office space 100% of the time
Assist management with issuing resident violations and following up with correction of the violations in a timely manner
Position Requirements
Bilingual in both Spanish and English - fluently read, write and speak
1-2 years of experience within sales/marketing industry, preferably in mobile home property management or experience with compliance related matters
1-2 years of experience in customer service including diffusing situations - proven customer service skills
Ability to be very active - walking, bending, standing and lifting up to 50 pounds.
Executes on tasks efficiently and meets necessary deadlines
Strong attention to detail
Sets high standards for themselves and for our residents
Strong written, oral, interpersonal communication skills, including telephone skills/etiquette
Strong computer skills - willingness to learn new platforms to get the job done
Willingness to read and understand rules and regulations and standards of the community and company
At Riverstone Communities, we don’t just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities. As a company who has been around for over 25 years, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.
Ready to make a difference? Apply now and start a fulfilling career with us at Riverstone Communities!
#J-18808-Ljbffr
We are currently seeking a
Bilingual Resident Relations & Compliance Coordinator
for our
Casa del Monte Mobile Home Park
located at
6151 Forest Hill Blvd. West Palm Beach, FL 33415 .
Why Join Us?
Pay: $17.00-$19.00 per hour
Medical, Dental, and Vision benefit plan offerings for you and eligible family members
401(k) retirement plan, with a company match
13 Paid Holidays Off, which includes getting your birthday off
Robust Paid Time Off (PTO)* and Wellness PTO
Maternity/Paternity Leave*
A schedule that is flexible to your needs and the needs of the property
Ongoing training and internal growth opportunities
The ability to provide feedback in many different forms to many different people
A workplace that CARES about their team members, where you aren’t just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better
effective date of benefit dependent upon tenure of employment
Position Responsibilities
Issue weekly violations based on home standards
70% outside walking around the community - 30% in office completing administrative workExceptional face to face resident customer service
Firm with company policy and processes
Ensure 100% resident compliance with all community rules and regulations
Ensure 100% compliance with all resident violations
Reach a 95% customer satisfaction rate
Maintain an organized and productive office space 100% of the time
Assist management with issuing resident violations and following up with correction of the violations in a timely manner
Position Requirements
Bilingual in both Spanish and English - fluently read, write and speak
1-2 years of experience within sales/marketing industry, preferably in mobile home property management or experience with compliance related matters
1-2 years of experience in customer service including diffusing situations - proven customer service skills
Ability to be very active - walking, bending, standing and lifting up to 50 pounds.
Executes on tasks efficiently and meets necessary deadlines
Strong attention to detail
Sets high standards for themselves and for our residents
Strong written, oral, interpersonal communication skills, including telephone skills/etiquette
Strong computer skills - willingness to learn new platforms to get the job done
Willingness to read and understand rules and regulations and standards of the community and company
At Riverstone Communities, we don’t just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities. As a company who has been around for over 25 years, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.
Ready to make a difference? Apply now and start a fulfilling career with us at Riverstone Communities!
#J-18808-Ljbffr