Call Center Sales Representative
SPECTRUM, Overland Park, KS, United States
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Competitive pay starting at $18/hour, with incentives that can bring top performers to an annual salary of over $70,000. Enjoy free or discounted Spectrum services such as internet, TV, and mobile as you build a long and rewarding career.
As a Sales and Customer Solutions Representative, you’ll leverage your skills to retain valued customers, upsell our top-tier services, enhance customer satisfaction, and drive revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
What our Sales and Customer Solutions Representatives Enjoy Most About the Role
Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy. Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers. Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints. Mastering order processing within the billing system for retained accounts, new sales, and account lookups. Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re‑sell to customers. Working Conditions
Normal office environment. Required Qualifications
Education
High school diploma or equivalent. Experience
6 months of customer service or phone sales experience to enhance customer satisfaction and retention. Technical Skills
Knowledge of cable communications products: TV, internet, and telephone. Skills & Abilities
Strong English communication skills. Flexibility for variable hours, including weekends and holidays. Adaptability and problem‑solving in dynamic environments. Preferred Qualifications
1+ years of call center experience. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
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Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy. Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers. Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints. Mastering order processing within the billing system for retained accounts, new sales, and account lookups. Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re‑sell to customers. Working Conditions
Normal office environment. Required Qualifications
Education
High school diploma or equivalent. Experience
6 months of customer service or phone sales experience to enhance customer satisfaction and retention. Technical Skills
Knowledge of cable communications products: TV, internet, and telephone. Skills & Abilities
Strong English communication skills. Flexibility for variable hours, including weekends and holidays. Adaptability and problem‑solving in dynamic environments. Preferred Qualifications
1+ years of call center experience. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
#J-18808-Ljbffr