Customer Experience Representative
Orbitel Communications LLC, Phoenix, AZ, United States
Job Overview
Customer Experience Representatives are responsible for customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. The role involves delivering exceptional customer service, selling and promoting company products, and resolving customer account issues.
Job Type:
Full-time
Rate:
$18/hour plus commissions and overtime pay if applicable
Location:
Office located in Maricopa, AZ
Primary Responsibilities
Adapting, learning and delivering the best customer service our industry can give.
Sell and promote company products and services
Research customer complaints, processing payments and billing adjustment
Achieve sales goals by soliciting new and up selling services
Follow up on and close sales leads
Resolve customer account issues
Perform other duties as may be requested by supervisor
Performs service order provisioning through multiple user interfaces of the following types
Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
Follow all safety rules and comply with company policies and specifications
Speak and understand English language proficiently
Qualifications
High school degree or GED equivalent is required.
Post‑high school education preferred.
Willing to participate in NCTI certification/development courses
3 years of CATV or other relevant technical/electronic experience
Ability to prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
Knowledge of basic mathematics
Knowledge of common phone etiquette and de‑escalation techniques
Able to communicate clearly, educate customers and promote/sell company services
Able to work independently and plan accordingly to complete daily assignments
Must be flexible and able to handle multiple tasks concurrently
Preferred Qualifications
Knowledge of video, broadband, and phone products and services
Ability to utilize problem solving techniques with high end broad band equipment
Benefits
Family Medical (3 plans to choose from), Dental and Vision
Company funded HSA
Company Paid Short Term Disability
Company Paid Long Term Disability with Voluntary option
Company Paid Parental Leave
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Volunteer Paid Time Off
Paid Holidays
Physical Demands
Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus
Ability to lift to 25 lbs.
Ability to work while seated for prolonged periods of time
Ability to wear telephone head set for prolonged periods of time
Ability to at times work remotely and independently from satellite office
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.
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Job Type:
Full-time
Rate:
$18/hour plus commissions and overtime pay if applicable
Location:
Office located in Maricopa, AZ
Primary Responsibilities
Adapting, learning and delivering the best customer service our industry can give.
Sell and promote company products and services
Research customer complaints, processing payments and billing adjustment
Achieve sales goals by soliciting new and up selling services
Follow up on and close sales leads
Resolve customer account issues
Perform other duties as may be requested by supervisor
Performs service order provisioning through multiple user interfaces of the following types
Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
Follow all safety rules and comply with company policies and specifications
Speak and understand English language proficiently
Qualifications
High school degree or GED equivalent is required.
Post‑high school education preferred.
Willing to participate in NCTI certification/development courses
3 years of CATV or other relevant technical/electronic experience
Ability to prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
Knowledge of basic mathematics
Knowledge of common phone etiquette and de‑escalation techniques
Able to communicate clearly, educate customers and promote/sell company services
Able to work independently and plan accordingly to complete daily assignments
Must be flexible and able to handle multiple tasks concurrently
Preferred Qualifications
Knowledge of video, broadband, and phone products and services
Ability to utilize problem solving techniques with high end broad band equipment
Benefits
Family Medical (3 plans to choose from), Dental and Vision
Company funded HSA
Company Paid Short Term Disability
Company Paid Long Term Disability with Voluntary option
Company Paid Parental Leave
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Volunteer Paid Time Off
Paid Holidays
Physical Demands
Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus
Ability to lift to 25 lbs.
Ability to work while seated for prolonged periods of time
Ability to wear telephone head set for prolonged periods of time
Ability to at times work remotely and independently from satellite office
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr