Customer Service Representative
Vaco, Santa Ana, CA, United States
Overview
Customer Service Representative A leading industrial air conditioning and refrigeration service contractor in the Western United States is seeking a qualified
Customer Service Representative
to join its growing team at headquarters in
Santa Ana, CA . Qualifications
Pleasant, positive, and professional attitude Strong ability to build rapport with customers with a customer-focused mindset Ability to manage frequently changing priorities Capacity to handle stress effectively while remaining calm and focused in a fast-paced environment Strong multitasking skills Excellent communication skills Outstanding follow-up and follow-through abilities Detail-oriented Proficient in Microsoft Word, Excel, and Outlook Duties & Responsibilities
Customer Service Support customer retention efforts through proactive execution of customer service initiatives Professionally and efficiently handle customer calls related to service orders and inquiries Perform all work in accordance with company policies and procedures to maintain customer loyalty Serve as a customer service leader by working collaboratively with other departments Participate in an on-call rotation during non-business hours approximately every 4-6 weeks for one full week Dispatch & Administrative Support Dispatch technicians and monitor actual work hours Provide administrative support to technicians and field management Track service vehicles using Samsara Manage and follow through on unbilled work orders Prepare bid proposals accurately and in a timely manner Resolve customer inquiries promptly and accurately Note on Compensation and Benefits
Determining compensation for this role depends upon a wide array of factors including the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. The salary range for the role is noted in this job posting where required by local law. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. EEO and Accessibility
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, veteran status, or any other protected characteristic as required by law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive benefits, please contact HR@vaco.com. Workplace discrimination is illegal. By submitting to this position, you agree to be part of our talent pool for future hiring for similarly qualified positions. Submissions may be used in AI-assisted screening.
#J-18808-Ljbffr
Customer Service Representative A leading industrial air conditioning and refrigeration service contractor in the Western United States is seeking a qualified
Customer Service Representative
to join its growing team at headquarters in
Santa Ana, CA . Qualifications
Pleasant, positive, and professional attitude Strong ability to build rapport with customers with a customer-focused mindset Ability to manage frequently changing priorities Capacity to handle stress effectively while remaining calm and focused in a fast-paced environment Strong multitasking skills Excellent communication skills Outstanding follow-up and follow-through abilities Detail-oriented Proficient in Microsoft Word, Excel, and Outlook Duties & Responsibilities
Customer Service Support customer retention efforts through proactive execution of customer service initiatives Professionally and efficiently handle customer calls related to service orders and inquiries Perform all work in accordance with company policies and procedures to maintain customer loyalty Serve as a customer service leader by working collaboratively with other departments Participate in an on-call rotation during non-business hours approximately every 4-6 weeks for one full week Dispatch & Administrative Support Dispatch technicians and monitor actual work hours Provide administrative support to technicians and field management Track service vehicles using Samsara Manage and follow through on unbilled work orders Prepare bid proposals accurately and in a timely manner Resolve customer inquiries promptly and accurately Note on Compensation and Benefits
Determining compensation for this role depends upon a wide array of factors including the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. The salary range for the role is noted in this job posting where required by local law. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. EEO and Accessibility
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, veteran status, or any other protected characteristic as required by law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive benefits, please contact HR@vaco.com. Workplace discrimination is illegal. By submitting to this position, you agree to be part of our talent pool for future hiring for similarly qualified positions. Submissions may be used in AI-assisted screening.
#J-18808-Ljbffr