Will Call Customer Service Rep (CRL)
Oldcastle BuildingEnvelope, Atlanta, GA, United States
Job Overview
The Will Call Customer Service Representative provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support in a hectic and fast‑paced environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.
Job Responsibilities
Maintain broad knowledge of clients, products and services.
Document customer interactions and transactions.
Listen attentively to customer needs and concerns; demonstrate empathy.
Accurately process over‑the‑counter, phone, faxed and e‑mailed orders in a timely manner.
Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.).
Answer multi‑line telephone in a professional manner.
Conduct face‑to‑face customer interactions.
Develop and maintain professional and productive business relationships with both internal and external customers, ensuring clear definition and understanding of their service requirements and expectations.
Respond to all inquiries in a prompt, professional, and courteous manner between internal associates, manufacturers, and customers.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Go the extra mile to engage customers, adapting and responding to different types of customer requirements or requests.
Manage customer database – maintain records, process accounts, and file documents.
Other duties as assigned.
Qualifications
1 year of office support experience in a customer service role.
High school diploma or equivalent.
Ability to work in a fast‑paced, team environment.
Organized and able to prioritize effectively, keeping others organized.
Excellent written and verbal communication skills; professional conduct.
Strong critical thinking and independent problem‑solving abilities.
Effective time management and organizational skills to multi‑task successfully.
Maintain business poise and professionalism under stressful situations.
Handle difficult situations and dissatisfied customers calmly and professionally.
Able to read and perform simple mathematical calculations.
Benefits
Industry‑competitive benefits at the lowest cost to the employee.
Work‑life balance – PTO and holidays, including floating holidays you can choose.
Compensation that rewards hard work – a pay‑for‑performance culture with potential for annual raises and bonuses.
Training – we will equip you with the knowledge and skills you need to succeed.
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Job Responsibilities
Maintain broad knowledge of clients, products and services.
Document customer interactions and transactions.
Listen attentively to customer needs and concerns; demonstrate empathy.
Accurately process over‑the‑counter, phone, faxed and e‑mailed orders in a timely manner.
Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.).
Answer multi‑line telephone in a professional manner.
Conduct face‑to‑face customer interactions.
Develop and maintain professional and productive business relationships with both internal and external customers, ensuring clear definition and understanding of their service requirements and expectations.
Respond to all inquiries in a prompt, professional, and courteous manner between internal associates, manufacturers, and customers.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Go the extra mile to engage customers, adapting and responding to different types of customer requirements or requests.
Manage customer database – maintain records, process accounts, and file documents.
Other duties as assigned.
Qualifications
1 year of office support experience in a customer service role.
High school diploma or equivalent.
Ability to work in a fast‑paced, team environment.
Organized and able to prioritize effectively, keeping others organized.
Excellent written and verbal communication skills; professional conduct.
Strong critical thinking and independent problem‑solving abilities.
Effective time management and organizational skills to multi‑task successfully.
Maintain business poise and professionalism under stressful situations.
Handle difficult situations and dissatisfied customers calmly and professionally.
Able to read and perform simple mathematical calculations.
Benefits
Industry‑competitive benefits at the lowest cost to the employee.
Work‑life balance – PTO and holidays, including floating holidays you can choose.
Compensation that rewards hard work – a pay‑for‑performance culture with potential for annual raises and bonuses.
Training – we will equip you with the knowledge and skills you need to succeed.
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