Marketing Guest Experience Representative
Hilton Grand Vacations, Orlando, FL, United States
We are currently seeking team members who are passionate about building lasting vacation memories for guests. If you enjoy helping guests make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.
As a Marketing Guest Experience Representative, you will provide full marketing support to the operation, including administrative support, program assistance, event coordination, and all departmental reports.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the heart of our company’s success are our Team Members.
What will I be doing?
Prepare and submit all room block assignments.
Communicate with front desk, housekeeping and maintenance on room status and assignment moves.
Order and track marketing collateral pieces for site’s operation.
Check in all guests according to front desk standards and procedures, including procuring credit card information, assigning keys, parking passes, additional guest information, and signing proper forms.
Provide guests with resort and/or area information when the agent is occupied with room checks or another client.
Assist with event information and forms that need to be signed.
Provide and update the master list with tour status and room information.
Prepare arrivals report for In-House Marketing.
Attend all meetings regarding program.
Perform marketing guest recovery, including guest appeasement preparation & delivery and guest calls.
Provide outstanding customer service.
Consistently practice and maintain the highest standards of integrity when interacting with fellow team members, management, owners, members, and prospects.
What Are We Looking For… We believe that at the core of our company’s success are our Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience:
High School Diploma/GED.
Able to work flexible schedules including mornings, evenings, weekends, and holidays.
Proficient with Microsoft Word, Excel, and Outlook.
Excellent written and verbal communication skills with a strong sense of customer service.
Good organizational skills and detail oriented.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous Vacation Ownership and guest relations experience.
We offer an extraordinary benefit package to our full-time Team Members that includes medical, dental, and vision insurance, a 401(k) plan, a Paid Time Off (PTO) program, and outstanding travel benefits.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr
As a Marketing Guest Experience Representative, you will provide full marketing support to the operation, including administrative support, program assistance, event coordination, and all departmental reports.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the heart of our company’s success are our Team Members.
What will I be doing?
Prepare and submit all room block assignments.
Communicate with front desk, housekeeping and maintenance on room status and assignment moves.
Order and track marketing collateral pieces for site’s operation.
Check in all guests according to front desk standards and procedures, including procuring credit card information, assigning keys, parking passes, additional guest information, and signing proper forms.
Provide guests with resort and/or area information when the agent is occupied with room checks or another client.
Assist with event information and forms that need to be signed.
Provide and update the master list with tour status and room information.
Prepare arrivals report for In-House Marketing.
Attend all meetings regarding program.
Perform marketing guest recovery, including guest appeasement preparation & delivery and guest calls.
Provide outstanding customer service.
Consistently practice and maintain the highest standards of integrity when interacting with fellow team members, management, owners, members, and prospects.
What Are We Looking For… We believe that at the core of our company’s success are our Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience:
High School Diploma/GED.
Able to work flexible schedules including mornings, evenings, weekends, and holidays.
Proficient with Microsoft Word, Excel, and Outlook.
Excellent written and verbal communication skills with a strong sense of customer service.
Good organizational skills and detail oriented.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous Vacation Ownership and guest relations experience.
We offer an extraordinary benefit package to our full-time Team Members that includes medical, dental, and vision insurance, a 401(k) plan, a Paid Time Off (PTO) program, and outstanding travel benefits.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr