Director of Operations
The Salvation Army USA Eastern Territory, East Cleveland, OH, United States
The Director of Operations serves as a key leader within the East Cleveland Corps, supporting the Corps Officers and advancing the mission of The Salvation Army through effective daily operations. This role oversees administrative and fiscal functions, leads the Operations Department, and manages special events.
The Director also supports external relations, media engagement, and interdepartmental coordination to ensure alignment across all areas. Additionally, this position contributes to local revenue generation efforts to sustain mission‑driven services. The ideal candidate demonstrates professionalism, discretion, adaptability, and a commitment to ongoing development.
Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Administration (including Human Resources, Fundraising & Finance)
Serve as the person‑in‑charge, in the absence of the Corps Officers
Assist with the development, coordination, implementation, enforcement, and evaluation of corps operations, including all policies and procedures.
Maintain Human Resources, attendance records and process payroll.
Participate in and/or conduct employment interviews.
Assist with regular financial processes (securing, counting, deposits, reports), as directed
Oversee the compilation of accurate, timely statistical reporting to DHQ and funders.
Explore potential funding sources. Assist in the preparation and review of funding requests, preparing reports.
Attend conferences as recommended by the Corps Officers.
Process & oversee all requests for Court‑ordered or School‑mandated Community Service
Serve as primary contact for In‑Kind Donations coordination
Process requisitions as appropriate.
Assist Corps Officers with coordination of annual Red Kettle Campaign
Office Management
Give direct supervision to Operations Assistants
Maintain main office and all office equipment
Centralize the filing of official administrative documents
Prepare correspondence, as needed
Answer and direct phone calls
Ensure general files are up‑to‑date and in order, including Corps inventories.
Manage mail, incoming and outgoing
Manage multiple calendars
Serve as a secretary to committee meetings as assigned, record minutes, send notices, etc.
Order office supplies and equipment; prepare estimates and requisitions, as directed.
Special Events
Provide oversight and coordination of all special events
Support events and campaigns as needed
Facilities
Market, generate revenue, review, and process requests for facility rentals, to meet quarterly targets
Responsible for ensuring events are adequately staffed and resourced with equipment
Give direct supervision to Lead Facilities Assistant (or equivalent) and Facilities department and Donation Driver & Corps’ vehicle fleet
Ensure required licenses are kept current
Maintain registrations & repair records for all vehicles assigned to East Cleveland
Responsible for facility management including scheduled & preventative maintenance planning, supply ordering and project planning
Develop and enforce daily facility maintenance schedule
Schedule staff as necessary for snow removal and special events coverage
Conduct Health & Safety compliance checks monthly
Other Duties And Responsibilities
Involvement in the total Corps program with willingness to help in all areas as needed, including dining room, outdoor/indoor activities, children with problems, client engagement, etc.
Promote observance of the moral and ethical codes affecting entire East Cleveland Corps Community.
Attend and contribute to Department Head & General Staff Meetings.
Responsible for sharing with the Corps Commanding Officer all matters of mutual concern relating to the total welfare of the Corps Program.
Assist with all activities related to the Red Kettle effort, under the direction of the Corps Officers, including recruiting, training and instructing potential employees
Serve as a member of the Operations Team, during disaster emergencies
Perform related duties, as assigned
SUPERVISORY RESPONSIBILITIES
Lead Facilities Assistant
Donations Driver
Community Service Workers/Students
Operations Assistants
Assigned Interns
Department Heads, in the absence of the Corps Officers
Qualifications MINIMUM EDUCATION and/or EXPERIENCE
Bachelor’s degree in business/organizational management or high school diploma with at least 5 years’ experience in the operations of a Salvation Army Corps
Human Resource and organizational skills are preferred
Highly developed interpersonal leadership skills.
Proficient use of Microsoft Office applications and working knowledge of office procedures/equipment.
Strong communication and organizational skills; Should possess those qualities of heart, mind, and character that apply to all those working intimately with people.
Must possess at least 3 years of experience in a supervisory capacity
At least 5 years of experience with the Red Kettle Campaign preferred
Must have a valid driver’s license in good standing. Ability to drive 12 passenger van and pass required Salvation Army driving test.
WORK ENVIRONMENT The Director of Operations regularly works in a professional office setting while also being actively involved in Corps activities, events, and facility operations. The role requires frequent interaction with staff, volunteers, clients, and community partners. Responsibilities may include extended hours, evenings, and weekends, particularly during seasonal programs, special events, and fundraising initiatives. The position may involve light to moderate physical activity, including standing, walking, lifting supplies, and supporting event setup and breakdown. The work environment can be fast‑paced and requires the ability to manage multiple priorities while maintaining professionalism, flexibility, and attention to detail.
Salvation Army Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.
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The Director also supports external relations, media engagement, and interdepartmental coordination to ensure alignment across all areas. Additionally, this position contributes to local revenue generation efforts to sustain mission‑driven services. The ideal candidate demonstrates professionalism, discretion, adaptability, and a commitment to ongoing development.
Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Administration (including Human Resources, Fundraising & Finance)
Serve as the person‑in‑charge, in the absence of the Corps Officers
Assist with the development, coordination, implementation, enforcement, and evaluation of corps operations, including all policies and procedures.
Maintain Human Resources, attendance records and process payroll.
Participate in and/or conduct employment interviews.
Assist with regular financial processes (securing, counting, deposits, reports), as directed
Oversee the compilation of accurate, timely statistical reporting to DHQ and funders.
Explore potential funding sources. Assist in the preparation and review of funding requests, preparing reports.
Attend conferences as recommended by the Corps Officers.
Process & oversee all requests for Court‑ordered or School‑mandated Community Service
Serve as primary contact for In‑Kind Donations coordination
Process requisitions as appropriate.
Assist Corps Officers with coordination of annual Red Kettle Campaign
Office Management
Give direct supervision to Operations Assistants
Maintain main office and all office equipment
Centralize the filing of official administrative documents
Prepare correspondence, as needed
Answer and direct phone calls
Ensure general files are up‑to‑date and in order, including Corps inventories.
Manage mail, incoming and outgoing
Manage multiple calendars
Serve as a secretary to committee meetings as assigned, record minutes, send notices, etc.
Order office supplies and equipment; prepare estimates and requisitions, as directed.
Special Events
Provide oversight and coordination of all special events
Support events and campaigns as needed
Facilities
Market, generate revenue, review, and process requests for facility rentals, to meet quarterly targets
Responsible for ensuring events are adequately staffed and resourced with equipment
Give direct supervision to Lead Facilities Assistant (or equivalent) and Facilities department and Donation Driver & Corps’ vehicle fleet
Ensure required licenses are kept current
Maintain registrations & repair records for all vehicles assigned to East Cleveland
Responsible for facility management including scheduled & preventative maintenance planning, supply ordering and project planning
Develop and enforce daily facility maintenance schedule
Schedule staff as necessary for snow removal and special events coverage
Conduct Health & Safety compliance checks monthly
Other Duties And Responsibilities
Involvement in the total Corps program with willingness to help in all areas as needed, including dining room, outdoor/indoor activities, children with problems, client engagement, etc.
Promote observance of the moral and ethical codes affecting entire East Cleveland Corps Community.
Attend and contribute to Department Head & General Staff Meetings.
Responsible for sharing with the Corps Commanding Officer all matters of mutual concern relating to the total welfare of the Corps Program.
Assist with all activities related to the Red Kettle effort, under the direction of the Corps Officers, including recruiting, training and instructing potential employees
Serve as a member of the Operations Team, during disaster emergencies
Perform related duties, as assigned
SUPERVISORY RESPONSIBILITIES
Lead Facilities Assistant
Donations Driver
Community Service Workers/Students
Operations Assistants
Assigned Interns
Department Heads, in the absence of the Corps Officers
Qualifications MINIMUM EDUCATION and/or EXPERIENCE
Bachelor’s degree in business/organizational management or high school diploma with at least 5 years’ experience in the operations of a Salvation Army Corps
Human Resource and organizational skills are preferred
Highly developed interpersonal leadership skills.
Proficient use of Microsoft Office applications and working knowledge of office procedures/equipment.
Strong communication and organizational skills; Should possess those qualities of heart, mind, and character that apply to all those working intimately with people.
Must possess at least 3 years of experience in a supervisory capacity
At least 5 years of experience with the Red Kettle Campaign preferred
Must have a valid driver’s license in good standing. Ability to drive 12 passenger van and pass required Salvation Army driving test.
WORK ENVIRONMENT The Director of Operations regularly works in a professional office setting while also being actively involved in Corps activities, events, and facility operations. The role requires frequent interaction with staff, volunteers, clients, and community partners. Responsibilities may include extended hours, evenings, and weekends, particularly during seasonal programs, special events, and fundraising initiatives. The position may involve light to moderate physical activity, including standing, walking, lifting supplies, and supporting event setup and breakdown. The work environment can be fast‑paced and requires the ability to manage multiple priorities while maintaining professionalism, flexibility, and attention to detail.
Salvation Army Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.
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