Customer Happiness Manager
NORY, Inc., New York, NY, United States
Job Description
The position focuses on building relationships with our families, providing support, gathering feedback, and improving program quality. This entrepreneurial role can create significant impact on families and the team.
Responsibilities
Communicate with families via phone, email and chat to provide support and build lasting relationships
Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling
Develop and launch community initiatives beyond routine communications, such as newsletters
Assist with special projects including partnership development, family events, enrollment drives, and process improvements
Hire, train, and manage an additional team member to help deliver the above responsibilities
Qualifications
Empathetic problem solver with excellent written and verbal communication skills
Experience building long-term relationships and proactively improving processes
Purposeful and driven, passionate about achieving results and making an impact
Positive attitude, solution-oriented mindset, and accountability for commitments
Open to feedback, continuously learning, a team player who values empathy and compassion
At least 5 years of experience in customer support or marketing
Experience in the NYC parenting or education market is a plus
Benefits
Health, Dental, and Vision Benefits
401K Plan Eligibility for staff with 12+ months
PTO Program
Paid Holidays
Annual salary $70,000 - $87,000
NORY, Inc. is a proud equal opportunity employer and values diversity. We encourage applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other category protected by law.
#J-18808-Ljbffr
Responsibilities
Communicate with families via phone, email and chat to provide support and build lasting relationships
Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling
Develop and launch community initiatives beyond routine communications, such as newsletters
Assist with special projects including partnership development, family events, enrollment drives, and process improvements
Hire, train, and manage an additional team member to help deliver the above responsibilities
Qualifications
Empathetic problem solver with excellent written and verbal communication skills
Experience building long-term relationships and proactively improving processes
Purposeful and driven, passionate about achieving results and making an impact
Positive attitude, solution-oriented mindset, and accountability for commitments
Open to feedback, continuously learning, a team player who values empathy and compassion
At least 5 years of experience in customer support or marketing
Experience in the NYC parenting or education market is a plus
Benefits
Health, Dental, and Vision Benefits
401K Plan Eligibility for staff with 12+ months
PTO Program
Paid Holidays
Annual salary $70,000 - $87,000
NORY, Inc. is a proud equal opportunity employer and values diversity. We encourage applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other category protected by law.
#J-18808-Ljbffr