Revenue Services Representative for Midwest Accounts Receivables
Duke Energy Corporation, Cincinnati, OH, United States
Classification: REVENUE SERVICES REPRESENTATIVE
Responsibilities
Under general supervision, on various work schedules, timely and accurately billing, processing customer payments, and receivables management for the company’s customers.
Responds to and resolves internal and external customer requests, inquiries, and complaints.
Coordinates with other groups/departments to resolve issues to meet customer expectations.
Uses computerized systems for tracking, information gathering, data corrections/workfiles and/or troubleshooting.
May answer inquiries and resolve problems.
Requires knowledge of the organization, products, and/or services.
May respond to internal or external customer inquiries.
Requires ability to navigate computerized data entry systems or other relevant applications.
Analyzes all available data and resources to take action and correct or resolve routine situations.
Accepts and resolves routine issues from other sources.
Performing similar or lesser skilled work.
Virtual – Work will be performed from a remote location after the onboarding period; virtual employees should live within a reasonable commute to a Duke Energy facility.
Qualifications
At least one year of Customer Service experience.
High School Education or Equivalent.
Ability to adapt well to process and Technology changes.
Multi-task oriented with the ability to work efficiently in stressful situations.
Ability to actively listen while entering detailed customer information.
Demonstrates effective communication skills (both oral and written).
Interacts well with both internal and external customers.
Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction.
Ability to read instructions/documents and comprehend the context then execute the details.
Demonstrate problem solving skills.
Maintain composure in demanding and difficult situations.
Ability to use good time management skills to fulfill tasks.
Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.).
Ability to work together as a team and support Revenue Services initiatives.
Travel Requirements Not required
Relocation Assistance Provided (as applicable)
Union Representation UWUA, IUU Local 600
Visa Sponsorship No
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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Responsibilities
Under general supervision, on various work schedules, timely and accurately billing, processing customer payments, and receivables management for the company’s customers.
Responds to and resolves internal and external customer requests, inquiries, and complaints.
Coordinates with other groups/departments to resolve issues to meet customer expectations.
Uses computerized systems for tracking, information gathering, data corrections/workfiles and/or troubleshooting.
May answer inquiries and resolve problems.
Requires knowledge of the organization, products, and/or services.
May respond to internal or external customer inquiries.
Requires ability to navigate computerized data entry systems or other relevant applications.
Analyzes all available data and resources to take action and correct or resolve routine situations.
Accepts and resolves routine issues from other sources.
Performing similar or lesser skilled work.
Virtual – Work will be performed from a remote location after the onboarding period; virtual employees should live within a reasonable commute to a Duke Energy facility.
Qualifications
At least one year of Customer Service experience.
High School Education or Equivalent.
Ability to adapt well to process and Technology changes.
Multi-task oriented with the ability to work efficiently in stressful situations.
Ability to actively listen while entering detailed customer information.
Demonstrates effective communication skills (both oral and written).
Interacts well with both internal and external customers.
Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction.
Ability to read instructions/documents and comprehend the context then execute the details.
Demonstrate problem solving skills.
Maintain composure in demanding and difficult situations.
Ability to use good time management skills to fulfill tasks.
Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.).
Ability to work together as a team and support Revenue Services initiatives.
Travel Requirements Not required
Relocation Assistance Provided (as applicable)
Union Representation UWUA, IUU Local 600
Visa Sponsorship No
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
#J-18808-Ljbffr