Personal Banking Representative - Bilingual in Spanish
FirstBank, Denver, CO, United States
Personal Banking Representative – Bilingual in Spanish
Location:
Tech Center, 5105 DTC Parkway, Suite 100, Greenwood Village, CO 80111, USA
Job Category:
Banking
Requisition Number:
PERSO008108
Posted:
April 10, 2026
Hours:
35–40 hours per week
Salary:
$20.00 per hour
Overview A Personal Banking Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts, and informing on products and services. They cross‑sell Bank products and balance a cash drawer, providing solutions and resolving customer problems through quality customer service and product knowledge.
What you will do
Assist customers with a wide range of inquiries and requests
Process deposits/withdrawals and redeem
egotiate cash instruments while maintaining a balanced cash drawer
Open new accounts and provide product/service information
Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing
Process transactions accurately and adhere to all compliance requirements
Review daily reports and perform maintenance on accounts
Recognize and develop opportunities for cross‑selling FirstBank products and services
Sell bank products and meet company sales goals
Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures
Perform other duties and projects as assigned by the market or region
Understand and comply with all provisions of the Safety in the Workplace policy
Entry Level Entry‑level job with little or no prior relevant work experience in the function.
Language Bilingual in Spanish and English.
Preferred Requirements
Cash handling and customer‑service experience
Knowledge, Skills, and Abilities
Good customer‑service skills and ability to work well with others
Basic math and problem‑solving skills
Comfortable in a sales environment
Detail‑oriented with ability to multi‑task and change directions quickly
Working Conditions and Physical Requirements
Frequently remains stationary throughout a typical business day
Frequently operates computer and other office machinery, such as a calculator, copy machine, and printer
Occasionally moves around the office to access file cabinets, office machinery, and other rooms
Occasionally positions self to access drawers and shelves of varying heights
Frequently reaches for and handles paperwork and files
Constantly communicates with customers, coworkers, and management in‑person and on the phone
Must be able to exchange accurate information
FirstBank does not currently offer fully remote positions, except as required by law.
Salary Range $20.00 per hour
Benefits FirstBank offers a suite of benefits: Paid Time Off, 401K/Employee Stock Ownership Plan, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short‑Term Disability, Long‑Term Disability, and Group Life Insurance/AD&D.
Job Incentives
New Accounts Cross‑Sell Queue Incentive Plan
Equal Opportunity Statement FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities.
Colorado Job Application Fairness Act Notice Under Colorado’s Job Application Fairness Act, you have the right to redact information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. You may exercise this right by redacting that information prior to submitting your application.
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Tech Center, 5105 DTC Parkway, Suite 100, Greenwood Village, CO 80111, USA
Job Category:
Banking
Requisition Number:
PERSO008108
Posted:
April 10, 2026
Hours:
35–40 hours per week
Salary:
$20.00 per hour
Overview A Personal Banking Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts, and informing on products and services. They cross‑sell Bank products and balance a cash drawer, providing solutions and resolving customer problems through quality customer service and product knowledge.
What you will do
Assist customers with a wide range of inquiries and requests
Process deposits/withdrawals and redeem
egotiate cash instruments while maintaining a balanced cash drawer
Open new accounts and provide product/service information
Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing
Process transactions accurately and adhere to all compliance requirements
Review daily reports and perform maintenance on accounts
Recognize and develop opportunities for cross‑selling FirstBank products and services
Sell bank products and meet company sales goals
Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures
Perform other duties and projects as assigned by the market or region
Understand and comply with all provisions of the Safety in the Workplace policy
Entry Level Entry‑level job with little or no prior relevant work experience in the function.
Language Bilingual in Spanish and English.
Preferred Requirements
Cash handling and customer‑service experience
Knowledge, Skills, and Abilities
Good customer‑service skills and ability to work well with others
Basic math and problem‑solving skills
Comfortable in a sales environment
Detail‑oriented with ability to multi‑task and change directions quickly
Working Conditions and Physical Requirements
Frequently remains stationary throughout a typical business day
Frequently operates computer and other office machinery, such as a calculator, copy machine, and printer
Occasionally moves around the office to access file cabinets, office machinery, and other rooms
Occasionally positions self to access drawers and shelves of varying heights
Frequently reaches for and handles paperwork and files
Constantly communicates with customers, coworkers, and management in‑person and on the phone
Must be able to exchange accurate information
FirstBank does not currently offer fully remote positions, except as required by law.
Salary Range $20.00 per hour
Benefits FirstBank offers a suite of benefits: Paid Time Off, 401K/Employee Stock Ownership Plan, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short‑Term Disability, Long‑Term Disability, and Group Life Insurance/AD&D.
Job Incentives
New Accounts Cross‑Sell Queue Incentive Plan
Equal Opportunity Statement FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities.
Colorado Job Application Fairness Act Notice Under Colorado’s Job Application Fairness Act, you have the right to redact information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. You may exercise this right by redacting that information prior to submitting your application.
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