Senior Teller - Waco Woodway, Texas
SouthState Bank, Woodway, TX, United States
Summary/Objectives
A Senior Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
Knows and understands the products and services offered by the Bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy.
Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
Develops a strong understanding of customer‑facing technology with the ability to discuss with and enroll customers in self‑service options.
Performs the following teller duties:
Processes transactions for savings, checking, and loan accounts.
Maintains a neat and orderly work area.
May assist in guiding and training new tellers.
May allow customers access to safe deposit boxes.
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
Sells certified checks within assigned limits.
Balances transactions daily.
May service/balance ATM.
May utilize the branch capture system.
Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
Follows the branch’s security and audit procedures and understands the function and operation of the security devices.
Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and properly distributed.
Senior Teller Functions
Minimum of 3 years’ experience or demonstrated expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills.
Additional responsibilities will include branch operational responsibilities including vault and cash management duties, as well as potentially coaching and mentoring other tellers.
Other duties as assigned.
Qualifications, Education, And Certification Requirements
Education: High School diploma or equivalent.
Experience: Cash handling, sales, customer service; previous banking experience preferred.
Specific Knowledge: Good interpersonal skills, computer skills, ability to read, write, speak, and understand English.
Training Requirements/Classes
The SouthState Way New Team Member Orientation.
Teller Foundations.
All assigned regulatory compliance training.
Acknowledgement of all policies through DocuSign as assigned.
Additional training may be required depending on experience.
PHYSICAL DEMANDS
Must be able to lift up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.
WORK ENVIRONMENT This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to use a break room or restroom during breaks.
TRAVEL Travel may be required to attend meetings or training as needed.
Work Location: 8004 Woodway Dr., Ste. 200 Waco, Texas 76712
Equal Opportunity Employer, including disabled/veterans.
#J-18808-Ljbffr
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
Knows and understands the products and services offered by the Bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy.
Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
Develops a strong understanding of customer‑facing technology with the ability to discuss with and enroll customers in self‑service options.
Performs the following teller duties:
Processes transactions for savings, checking, and loan accounts.
Maintains a neat and orderly work area.
May assist in guiding and training new tellers.
May allow customers access to safe deposit boxes.
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
Sells certified checks within assigned limits.
Balances transactions daily.
May service/balance ATM.
May utilize the branch capture system.
Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
Follows the branch’s security and audit procedures and understands the function and operation of the security devices.
Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and properly distributed.
Senior Teller Functions
Minimum of 3 years’ experience or demonstrated expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills.
Additional responsibilities will include branch operational responsibilities including vault and cash management duties, as well as potentially coaching and mentoring other tellers.
Other duties as assigned.
Qualifications, Education, And Certification Requirements
Education: High School diploma or equivalent.
Experience: Cash handling, sales, customer service; previous banking experience preferred.
Specific Knowledge: Good interpersonal skills, computer skills, ability to read, write, speak, and understand English.
Training Requirements/Classes
The SouthState Way New Team Member Orientation.
Teller Foundations.
All assigned regulatory compliance training.
Acknowledgement of all policies through DocuSign as assigned.
Additional training may be required depending on experience.
PHYSICAL DEMANDS
Must be able to lift up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.
WORK ENVIRONMENT This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to use a break room or restroom during breaks.
TRAVEL Travel may be required to attend meetings or training as needed.
Work Location: 8004 Woodway Dr., Ste. 200 Waco, Texas 76712
Equal Opportunity Employer, including disabled/veterans.
#J-18808-Ljbffr