Inside Sales / Customer Service Representative - Industrial Distribution
Medium, Sterling Heights, MI, United States
We are currently seeking a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.
Essential Functions
Maintain and improve Customer relationships
Address Customers’ needs
Assist & Support Account Managers
Provide accurate product information, pricing and availability in a fast paced environment
Negotiate sale and purchase price
Assist with customer returnsExpedite and route material
Provide product literature
Technical assistance
Upload data on Customer internet portals
Create quotes and sales orders
Assist with pulling inventory and preparing shipments
Follow up with Customers to provide accurate delivery dates and updated order status
Outbound prospecting calls to grow our market and sell value-add services
Update customer information in CRM (Customer Relationship Management) system
Experience, Education and Skills
HS Diploma or GED
Associate's degree, bachelor's degree OR technical degree is preferred
2+ years of experience in inside sales / customer service
Experience in Industrial Distribution or similar industry experience such as
Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control
is preferred.
Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
Working experience with Trend is a plus
Strong analytical, mathematical, and mechanical aptitude is needed to be successful in this role.
We Offer
Industry competitive compensation and bonus plan
Medical, Dental, Vision, and 401(k)
We also offer tuition reimbursement and training opportunities for individuals with a desire to learn and grow!
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
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Essential Functions
Maintain and improve Customer relationships
Address Customers’ needs
Assist & Support Account Managers
Provide accurate product information, pricing and availability in a fast paced environment
Negotiate sale and purchase price
Assist with customer returnsExpedite and route material
Provide product literature
Technical assistance
Upload data on Customer internet portals
Create quotes and sales orders
Assist with pulling inventory and preparing shipments
Follow up with Customers to provide accurate delivery dates and updated order status
Outbound prospecting calls to grow our market and sell value-add services
Update customer information in CRM (Customer Relationship Management) system
Experience, Education and Skills
HS Diploma or GED
Associate's degree, bachelor's degree OR technical degree is preferred
2+ years of experience in inside sales / customer service
Experience in Industrial Distribution or similar industry experience such as
Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control
is preferred.
Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
Working experience with Trend is a plus
Strong analytical, mathematical, and mechanical aptitude is needed to be successful in this role.
We Offer
Industry competitive compensation and bonus plan
Medical, Dental, Vision, and 401(k)
We also offer tuition reimbursement and training opportunities for individuals with a desire to learn and grow!
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
#J-18808-Ljbffr