BDC Representative
FIELDS CADILLAC JACKSONVILLE, Northfield, IL, United States
Fields BMW is seeking a Service Business Development Coordinator to join our dynamic dealership to provide a luxury experience to our service customers! You will manage customer communication to drive service appointments, schedule maintenance, and provide excellent customer service. You will act as a liaison between service customers and the dealership with the purpose of maximizing customer retention and service department profitability.
Being family owned and operated, our culture and standards that define our day‑to‑day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
What We Offer
Medical, Dental, Vision, and Life Insurance
401(k) Retirement Plan
Short and Long Term Disability
PTO & Sick Leave
Paid Training & Professional Development
Saturday Lunches & Employee Discounts
Responsibilities
Schedule service appointments and answer incoming service calls
Make outbound calls to customers due for service or with upcoming scheduled appointments
Contact customers regarding missed appointments to assist with rescheduling
Review next‑day appointments to confirm they are scheduled correctly
Follow up with customers on special order parts and schedule them for service
Coordinate mobile assistance, including towing and mobile technician services
Conduct outreach to customers with open and active vehicle recalls
Respond to CarNow emails and other service‑related emails
Update customer information in our dealership scheduling system and CDK
Gather pricing information and provide quotes to customers
Confirm requested parts are in stock before a customer orders it or comes in
Provide vehicle status updates for customers
Take messages for service advisors and assist when needed
Qualifications
Minimum of one year in previous role demonstrating strong customer service
Strong verbal and written communication skills – team player attitude
Proficient computer skills with Microsoft Word, Excel, and Outlook
Time management, prioritization, and multitasking skills
Willing to submit to a pre‑employment background check
Fields Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
#J-18808-Ljbffr
Being family owned and operated, our culture and standards that define our day‑to‑day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
What We Offer
Medical, Dental, Vision, and Life Insurance
401(k) Retirement Plan
Short and Long Term Disability
PTO & Sick Leave
Paid Training & Professional Development
Saturday Lunches & Employee Discounts
Responsibilities
Schedule service appointments and answer incoming service calls
Make outbound calls to customers due for service or with upcoming scheduled appointments
Contact customers regarding missed appointments to assist with rescheduling
Review next‑day appointments to confirm they are scheduled correctly
Follow up with customers on special order parts and schedule them for service
Coordinate mobile assistance, including towing and mobile technician services
Conduct outreach to customers with open and active vehicle recalls
Respond to CarNow emails and other service‑related emails
Update customer information in our dealership scheduling system and CDK
Gather pricing information and provide quotes to customers
Confirm requested parts are in stock before a customer orders it or comes in
Provide vehicle status updates for customers
Take messages for service advisors and assist when needed
Qualifications
Minimum of one year in previous role demonstrating strong customer service
Strong verbal and written communication skills – team player attitude
Proficient computer skills with Microsoft Word, Excel, and Outlook
Time management, prioritization, and multitasking skills
Willing to submit to a pre‑employment background check
Fields Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
#J-18808-Ljbffr