Mortgage Specialist
TEKsystems, Honolulu, HI, United States
Customer Service Representative – Mortgage Service Center (Contract, Honolulu, HI)
We are seeking a Customer Service Representative for a short-term opportunity supporting a Mortgage Service Center. This role is ideal for candidates interested in gaining hands‑on exposure and learning more about mortgage servicing and operations. The position focuses on handling inbound customer calls, processing account updates, and completing administrative tasks in a fast‑paced, customer‑focused environment.
Responsibilities
Respond to general customer inquiries related to mortgage accounts
Update internal systems for autopay enrollments, name changes, and address changes
Process and track returned mail accurately
Ensure customer information is documented correctly and handled in a timely manner
Follow established procedures, compliance standards, and quality guidelines
Provide excellent customer service while maintaining attention to detail and accuracy
Qualifications
High school diploma or equivalent required
Interest in learning about mortgage servicing and financial operations
Prior customer service or call center experience preferred
Strong verbal communication skills and phone professionalism
Detail‑oriented with accurate data entry skills
Basic computer skills and ability to navigate internal systems
Ability to work independently and manage multiple tasks
Pay and Benefits The pay range for this position is $18.00 - $20.00/hr.
Benefits for this temporary role may include the following (subject to eligibility and specific elections):
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Employment Type & Location This is a Contract position based out of Honolulu, HI. It is a fully onsite position.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Respond to general customer inquiries related to mortgage accounts
Update internal systems for autopay enrollments, name changes, and address changes
Process and track returned mail accurately
Ensure customer information is documented correctly and handled in a timely manner
Follow established procedures, compliance standards, and quality guidelines
Provide excellent customer service while maintaining attention to detail and accuracy
Qualifications
High school diploma or equivalent required
Interest in learning about mortgage servicing and financial operations
Prior customer service or call center experience preferred
Strong verbal communication skills and phone professionalism
Detail‑oriented with accurate data entry skills
Basic computer skills and ability to navigate internal systems
Ability to work independently and manage multiple tasks
Pay and Benefits The pay range for this position is $18.00 - $20.00/hr.
Benefits for this temporary role may include the following (subject to eligibility and specific elections):
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Employment Type & Location This is a Contract position based out of Honolulu, HI. It is a fully onsite position.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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