Leasing Specialist
The NRP Group LLC, Sherman, TX, United States
About NRP
NRP is a full‑service multifamily developer, general contractor, and property manager with assets nationwide.
Benefits
Commission and bonus opportunities
Paid vacation and sick leave
11 paid holidays
Paid maternity and parental bonding leave
Short and long‑term disability
Medical, dental, vision, and life insurance
401(k) match
Training, certification, and growth opportunities
Employee referral and recognition programs
Role Overview Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking locally, scheduling appointments, securing rentals, promoting resident retention, and providing exceptional customer service.
Responsibilities Sales & Marketing
Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move‑ins
Perform telephone market surveys and physical shops of competitors
Recommend strategies and programs for on‑site marketing activity
Develop and monitor merchant
eighborhood referral programs for move‑in packets, newsletters, and resident retention
Initiate sales outreach plans including new development, community management, internal and external communication, and support
Recommend programs and strategies to increase qualified traffic and closing ratios
Maintain passing e‑shop, phone shop, and physical shop scores
Maintain closing ratios in line with NRP policies and procedures
Maintain a working knowledge of the LIHTC program and help ensure file compliance
Administrative
Adhere to all NRP prospect and resident follow‑up procedures including sales, service, request, and random follow‑up
Inspect apartments with new residents at move‑in and complete all necessary paperwork
Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
Collect and accurately process and report receipt of application fees, security deposits, rent, and other fees
Keep files, desk, and leasing area organized
Comply with all Fair Housing regulations, tax compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
Inspect market‑ready units and models each morning, ensuring models/minimodels are stacked with refreshments, lights on, and show ready
May occasionally be required to assist at other properties
Run errands to support the property as necessary
Customer Service
Assist in planning resident functions
Walk the property for curb appeal and overall appearance
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability for resident functions, community affiliated events, and weekends
Perform other duties as required
Qualifications
Education: High school diploma or equivalent; college preferred; Tax Credit Specialist (TCS) accreditation preferred
Experience: 1 year of customer service or sales experience (or relevant education)
Technical skills: Strong computer skills and proficiency in Microsoft Office; Yardi experience preferred
Other requirements: Valid driver’s license and reliable transportation
The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.
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Benefits
Commission and bonus opportunities
Paid vacation and sick leave
11 paid holidays
Paid maternity and parental bonding leave
Short and long‑term disability
Medical, dental, vision, and life insurance
401(k) match
Training, certification, and growth opportunities
Employee referral and recognition programs
Role Overview Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking locally, scheduling appointments, securing rentals, promoting resident retention, and providing exceptional customer service.
Responsibilities Sales & Marketing
Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move‑ins
Perform telephone market surveys and physical shops of competitors
Recommend strategies and programs for on‑site marketing activity
Develop and monitor merchant
eighborhood referral programs for move‑in packets, newsletters, and resident retention
Initiate sales outreach plans including new development, community management, internal and external communication, and support
Recommend programs and strategies to increase qualified traffic and closing ratios
Maintain passing e‑shop, phone shop, and physical shop scores
Maintain closing ratios in line with NRP policies and procedures
Maintain a working knowledge of the LIHTC program and help ensure file compliance
Administrative
Adhere to all NRP prospect and resident follow‑up procedures including sales, service, request, and random follow‑up
Inspect apartments with new residents at move‑in and complete all necessary paperwork
Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
Collect and accurately process and report receipt of application fees, security deposits, rent, and other fees
Keep files, desk, and leasing area organized
Comply with all Fair Housing regulations, tax compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
Inspect market‑ready units and models each morning, ensuring models/minimodels are stacked with refreshments, lights on, and show ready
May occasionally be required to assist at other properties
Run errands to support the property as necessary
Customer Service
Assist in planning resident functions
Walk the property for curb appeal and overall appearance
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability for resident functions, community affiliated events, and weekends
Perform other duties as required
Qualifications
Education: High school diploma or equivalent; college preferred; Tax Credit Specialist (TCS) accreditation preferred
Experience: 1 year of customer service or sales experience (or relevant education)
Technical skills: Strong computer skills and proficiency in Microsoft Office; Yardi experience preferred
Other requirements: Valid driver’s license and reliable transportation
The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.
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