Studio+ Marketing Manager - NY, Chicago, Los Angeles

Location: Chicago, Los Angeles, New York Role Overview We are seeking a seasoned Marketing Manager to lead customer transformation programs from vision to execution for our clients. This role focuses on shaping strategy, designing future‑state experiences, and leading cross‑functional teams across multiple channels to deliver measurable business outcomes. The ideal candidate is proficient at setting clear transformation strategy and roadmap while mentoring teams and guiding delivery. Key Responsibilities Define and drive the transformation vision and roadmap across marketing strategy, operating model, and execution for major clients. Lead, inspire, and mentor a blended global team of strategists, martech/data specialists, journey and CRM practitioners, and marketing operations leaders in a distributed, AI‑enabled environment. Oversee the design and implementation of scalable marketing ways of working, including planning, workflow, governance, and AI‑enabled content and campaign operations across digital and customer communications. Act as a trusted partner to client marketing, digital, and customer experience leaders—aligning stakeholders, driving decisions, and ensuring measurable outcomes. Play a key role in building our marketing transformation capability, shaping team culture, attracting talent, and developing new offerings. Apply AI‑driven marketing tools and approaches to accelerate speed‑to‑market, personalization, experimentation, and performance management while building internal client capabilities. Establish KPI frameworks and value tracking to ensure delivery improves effectiveness, efficiency, and meets high standards for customer experience and brand consistency. Qualifications Bachelor’s degree in marketing, communications, design, or a related field; advanced degree a plus. 7+ years of experience in marketing or customer‑experience consulting roles. Proven track record leading marketing strategy and execution programs and/or customer‑facing transformation initiatives from strategy through execution. Expertise across marketing strategy, performance marketing, operating model, martech, CRM, campaign development, and activation across paid and owned channels. Experience managing large global teams in distributed, hybrid, or offshore/onshore models. Demonstrated ability to balance strategic oversight with hands‑on direction. Excellent communication, storytelling, and problem‑solving skills coupled with a strong client‑facing presence and ability to influence senior stakeholders. Passion for mentoring and developing marketing talent. Curiosity and/or experience in AI‑driven marketing. Willingness to travel and work excess hours when necessary. Access to reliable transportation to/from the EY office and client sites; a driver’s license is strongly recommended. What We Offer Lead high‑impact customer transformation programs at the intersection of strategy, experience, and delivery. Work closely with senior clients to shape organizational evolution with the changing technology landscape. Build future‑ready skills while staying outcome‑driven. Grow as a leader in a rapidly evolving customer landscape. Engage in a collaborative culture that values creativity, innovation, and client impact. Access cutting‑edge AI and digital marketing tools. Compensation & Benefits Base salary range (U.S.): $128,400 – $235,300 overall; $154,000 – $267,400 for New York City Metro Area, Washington State, and California (excluding Sacramento). Performance‑based rewards and recognition for value delivered. Comprehensive medical and dental coverage, pension plan, 401(k), and paid time off. Hybrid working model—expected in‑person collaboration 40–60% of the time. Flexible vacation policy allowing you to decide how much time off you need. Time off for EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves of absence. Equal Opportunity Employer EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online or during any part of the application process, please call 1-800‑EY‑HELP3 and follow the prompts. #J-18808-Ljbffr