Director of Operations (Fremont)
OneNotary, Fremont, CA, United States
Director of Operations
Company Description
At
OneNotary , we are transforming the notary industry by making secure, fast, and accessible online notarization available anytime, anywhere. Trusted by tens of thousands of businesses across the U.S., our platform powers critical transactions for individuals and enterprises in highly regulated environments. As we continue to scale, we are looking for experienced leaders to help deliver operational excellence and a best-in-class customer experience.
Role Description We are seeking a
Director of Operations
to lead and scale OneNotary’s nationwide notary network. This role is responsible for ensuring high-quality, compliant, and efficient notary services while continuously improving the experience for both business clients and individual signers. Reporting to executive leadership, the Director will work closely with
Product, Engineering, Compliance, and Customer Success
teams to optimize operations, strengthen quality standards, and support platform growth.
Key Responsibilities Lead and scale OneNotary’s notary operations team and nationwide network of remote notaries. Establish
training, certification, and onboarding programs
to ensure notaries meet high standards of professionalism, compliance, and customer service. Implement
quality assurance processes
including audits, coaching, and performance monitoring. Ensure adherence to
state-specific notary laws and RON regulations . Manage workforce planning and session fulfillment to maintain strong service levels. Track operational KPIs and drive improvements in efficiency, quality, and customer satisfaction. Partner with Product and Engineering to improve tools and workflows for notaries and customers.
Qualifications 10+ years of leadership experience
in operations, customer experience, or service delivery. Experience building and managing
distributed or remote teams . Strong background in
training, quality management, and operational process improvement . Experience in
regulated industries
such as legal tech, fintech, or SaaS preferred. Data-driven leader with strong cross-functional collaboration skills.
OneNotary , we are transforming the notary industry by making secure, fast, and accessible online notarization available anytime, anywhere. Trusted by tens of thousands of businesses across the U.S., our platform powers critical transactions for individuals and enterprises in highly regulated environments. As we continue to scale, we are looking for experienced leaders to help deliver operational excellence and a best-in-class customer experience.
Role Description We are seeking a
Director of Operations
to lead and scale OneNotary’s nationwide notary network. This role is responsible for ensuring high-quality, compliant, and efficient notary services while continuously improving the experience for both business clients and individual signers. Reporting to executive leadership, the Director will work closely with
Product, Engineering, Compliance, and Customer Success
teams to optimize operations, strengthen quality standards, and support platform growth.
Key Responsibilities Lead and scale OneNotary’s notary operations team and nationwide network of remote notaries. Establish
training, certification, and onboarding programs
to ensure notaries meet high standards of professionalism, compliance, and customer service. Implement
quality assurance processes
including audits, coaching, and performance monitoring. Ensure adherence to
state-specific notary laws and RON regulations . Manage workforce planning and session fulfillment to maintain strong service levels. Track operational KPIs and drive improvements in efficiency, quality, and customer satisfaction. Partner with Product and Engineering to improve tools and workflows for notaries and customers.
Qualifications 10+ years of leadership experience
in operations, customer experience, or service delivery. Experience building and managing
distributed or remote teams . Strong background in
training, quality management, and operational process improvement . Experience in
regulated industries
such as legal tech, fintech, or SaaS preferred. Data-driven leader with strong cross-functional collaboration skills.