Director of Operations (Gaithersburg)
All American Paint Protection, Gaithersburg, MD, United States
Job Title: Office ManagerLocation: Rockville, MD
Job Type: Full-Time (In-Office)
Salary: $75,000–$125,000 per year
About Us:
All American Paint Protection specializes in high-end automotive services, including car detailing, paint protection film (PPF) application, window tinting, and ceramic coating. We work primarily with luxury vehicle owners who expect top-tier service and attention to detail. Our reputation is built on quality, professionalism, and a deep passion for automotive care. We are a fast-paced, dynamic business dedicated to delivering exceptional service and streamlined operations. We are seeking a proactive and highly organized office manager to support our growing team and ensure our office runs like a well-oiled machine.
Position Summary:
We are seeking a full-time, in-office Director of Operations to oversee and optimize daily business operations while driving efficiency, scalability, and an exceptional customer experience. This role partners closely with the business owner to translate vision into execution, ensuring that people, processes, and resources are aligned to support sustainable growth. The ideal candidate is a strategic thinker with strong operational instincts, capable of managing both high-level planning and hands-on execution in a fast-paced environment.
Key Responsibilities
Operational Leadership & Strategy
Oversee end-to-end daily operations to ensure efficiency, consistency, and quality Develop, implement, and refine operational systems, workflows, and standard operating procedures (SOPs) Identify inefficiencies and lead continuous improvement initiatives Serve as a key thought partner to the owner on operational strategy and business growth People & Resource Management
Coordinate staffing schedules and workflow planning to meet business demands Support payroll oversight, ensuring accuracy, compliance, and confidentiality Provide leadership and operational guidance to staff, fostering accountability and performance Act as a point of escalation for operational or customer-related issues Customer Experience & Service Delivery
Oversee customer-facing processes to ensure a seamless, high-quality experience Manage client scheduling, service coordination, and follow-through Establish service standards and ensure they are consistently met across all touchpoints Interface with clients as needed to resolve concerns and maintain strong relationships Administrative & Financial Oversight
Oversee office systems, documentation, and operational reporting Manage vendor relationships, inventory, and supply ordering Monitor operational costs and assist with budgeting and financial controls Ensure tools, software, and resources are used effectively Complete day-to-day business operations and administrative tasks Cut materials (PPF/tint), training will be provided Owner & Business Support
Act as a trusted operational extension of the owner Translate high-level goals into actionable plans Support special projects and business initiatives as needed Provide limited executive-level administrative support where required Act as a personal assistant to owner on some occasions What We’re Looking For
Experience in operations management, business management, or a senior administrative leadership role Strong operational and process-improvement mindset Proven ability to manage multiple priorities while maintaining strategic focus Excellent leadership, communication, and decision-making skills High level of professionalism, discretion, and accountability Strong analytical, critical thinking, and problem-solving abilities Proficiency in business and productivity tools (Google Workspace, Microsoft Office, etc.) Experience with payroll systems and operational software (QuickBooks, ADP, or similar) is a plus Comfort working in a hands-on, owner-led environment
Compensation & Benefits:
Salary: $75,000-125,000 per year, depending on experience Time Off: 2 weeks paid vacation(PTO), 5 paid holidays, and 5 paid sick days Health Insurance 401-k
About Us:
All American Paint Protection specializes in high-end automotive services, including car detailing, paint protection film (PPF) application, window tinting, and ceramic coating. We work primarily with luxury vehicle owners who expect top-tier service and attention to detail. Our reputation is built on quality, professionalism, and a deep passion for automotive care. We are a fast-paced, dynamic business dedicated to delivering exceptional service and streamlined operations. We are seeking a proactive and highly organized office manager to support our growing team and ensure our office runs like a well-oiled machine.
Position Summary:
We are seeking a full-time, in-office Director of Operations to oversee and optimize daily business operations while driving efficiency, scalability, and an exceptional customer experience. This role partners closely with the business owner to translate vision into execution, ensuring that people, processes, and resources are aligned to support sustainable growth. The ideal candidate is a strategic thinker with strong operational instincts, capable of managing both high-level planning and hands-on execution in a fast-paced environment.
Key Responsibilities
Operational Leadership & Strategy
Oversee end-to-end daily operations to ensure efficiency, consistency, and quality Develop, implement, and refine operational systems, workflows, and standard operating procedures (SOPs) Identify inefficiencies and lead continuous improvement initiatives Serve as a key thought partner to the owner on operational strategy and business growth People & Resource Management
Coordinate staffing schedules and workflow planning to meet business demands Support payroll oversight, ensuring accuracy, compliance, and confidentiality Provide leadership and operational guidance to staff, fostering accountability and performance Act as a point of escalation for operational or customer-related issues Customer Experience & Service Delivery
Oversee customer-facing processes to ensure a seamless, high-quality experience Manage client scheduling, service coordination, and follow-through Establish service standards and ensure they are consistently met across all touchpoints Interface with clients as needed to resolve concerns and maintain strong relationships Administrative & Financial Oversight
Oversee office systems, documentation, and operational reporting Manage vendor relationships, inventory, and supply ordering Monitor operational costs and assist with budgeting and financial controls Ensure tools, software, and resources are used effectively Complete day-to-day business operations and administrative tasks Cut materials (PPF/tint), training will be provided Owner & Business Support
Act as a trusted operational extension of the owner Translate high-level goals into actionable plans Support special projects and business initiatives as needed Provide limited executive-level administrative support where required Act as a personal assistant to owner on some occasions What We’re Looking For
Experience in operations management, business management, or a senior administrative leadership role Strong operational and process-improvement mindset Proven ability to manage multiple priorities while maintaining strategic focus Excellent leadership, communication, and decision-making skills High level of professionalism, discretion, and accountability Strong analytical, critical thinking, and problem-solving abilities Proficiency in business and productivity tools (Google Workspace, Microsoft Office, etc.) Experience with payroll systems and operational software (QuickBooks, ADP, or similar) is a plus Comfort working in a hands-on, owner-led environment
Compensation & Benefits:
Salary: $75,000-125,000 per year, depending on experience Time Off: 2 weeks paid vacation(PTO), 5 paid holidays, and 5 paid sick days Health Insurance 401-k