Debt Resolution Specialist (Reston)

Responsibilities of the Debt Resolutions Specialist: Monitors and reviews overdraft reports daily Works with customers and third-party collections agencies. Brings major issues or concerns to the attention of the Debt Resolutions Manager Maintains accurate files, notes, and reports on all collections activities. Responds to consumer disputes from Credit Bureau Agencies to ensure proper reporting of account activity Contacts delinquent accounts by phone and mail; takes appropriate action to bring current Analyzes the financial situation of delinquent borrowers to determine possible modifications due to hardship. Collects on returned checks, delinquent property, taxes, and negative shares-- freezing shares as required. Submits delinquency loan activity for supervisor Understands basic bankruptcy and garnishment laws. Logs new bankruptcy cases and bank attachments per procedures Gathers information on delinquent loan activity for the Debt Resolutions Manager. Prepares a variety of reports, and recommends policy and procedure updates as needed, and to ensure compliance with regulations Other duties as assigned

Requirements of the Debt Resolutions Specialist: High school diploma or equivalent (GED) One to two years of previous collections experience Demonstrated knowledge of banking products, services, policies, and procedures Previous telephone customer service experience Excellent oral, written, telephone and interpersonal communication skills Excellent organizational and problem-solving skills Ability to handle multiple tasks/priorities in a fast-paced environment Tech-savvy including proficiency in Microsoft Office programs (Word, Excel, Outlook)

Full-time, M-F (Hybrid office) $45-52k + Excellent Benefits