Senior Insurance Communications Specialist

Job Duties Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Insurance Customer Communications Specialist Pay Rate: $52-$55/hour, depending on experience Employment Type: Contract Location: Saint Paul, MN Full-time / Onsite Beacon Hill's client is seeking an experienced Insurance Customer Communications Specialist to lead the development of clear, engaging, and customer-focused messaging across all customer touchpoints. This role is responsible for delivering timely, accurate, and transparent communications that enhance the policyholder experience and build trust in a regulated insurance environment. This opportunity is best suited for a senior-level communications professional with 10+ years of experience, ideally within the insurance industry, who has owned complex customer lifecycle and incident communications. Key Responsibilities Develop and execute comprehensive customer communication strategies aligned with business goals and customer experience priorities Write and manage customer-facing content across multiple channels, including email, SMS, website content, app notifications, FAQs, and support materials Partner cross-functionally with product, marketing, customer support, legal, and operations teams to translate complex insurance and regulatory information into clear, customer-friendly messaging Own customer lifecycle communications, including onboarding, policy changes, renewals, and issue resolution Lead and manage communications during service disruptions, incidents, or major updates with clarity, accuracy, and transparency Ensure consistent tone, voice, and brand standards across all customer-facing communications Review, edit, and optimize existing communications to improve clarity, engagement, and effectiveness Use customer feedback and performance data to continuously refine communication strategies Qualifications Bachelor's degree in Communications, Marketing, Journalism, or a related field 10+ years of experience in customer communications, corporate communications, content strategy, or related roles Extensive experience simplifying complex, regulated, or technical information for customer audiences Exceptional writing, editing, and storytelling skills with a strong customer-first mindset Proven ability to operate independently and lead communications initiatives end-to-end Strong organizational skills and comfort working in fast-paced, cross-functional environments Preferred Qualifications Prior insurance industry experience strongly preferred Experience in other regulated industries such as financial services or healthcare Familiarity with CRM and customer communication platforms (Salesforce, HubSpot, Braze, Zendesk, etc.) Experience with incident, crisis, or high-visibility customer communications Understanding of accessibility and inclusive communication best practices What Success Looks Like Customers receive clear, timely, and consistent communications throughout their lifecycle Reduced customer confusion and lower inbound support volume due to improved messaging clarity Strong engagement and satisfaction metrics across customer communication channels A trusted, consistent brand voice during both routine and high-impact communicationsBeacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM) Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU2MzY1LjEzNzk4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ Minimum Education Required Not Specified Minimum Experience Required Not Specified Shift First (Day) Number of Openings 1 Compensation $52.00 - $55.00 / Hourly Postal Code 55155 Place of Work On-site Requisition ID 10003 Job Type Full Time Job Benefits See job description Application Link https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU2MzY1LjEzNzk4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ