Product Communications Manager

Title: Communications Product Manager

Location: Dallas

Hybrid onsite 3x a week

Must-Haves:

• 3–5+ years of experience in text messaging / mobile messaging industry
• Hands-on experience with CTIA compliance, application processes, audits, and ongoing maintenance
• Direct experience with RCS (Rich Communication Services) or deep SMS/MMS channel ownership experience
• Experience operating in highly regulated phone or autodialer environments
• Strong ability to read, analyze, and interpret data to drive roadmaps and reduce incidents/errors
• Experience owning channel administration, not just marketing execution
• Strong requirements documentation and backlog management experience
• Ability to work independently once ramped and communicate directly with business stakeholders

Plusses:

• Experience enabling payments, services, or transactions within messaging channels
• Background partnering closely with marketing teams on templates, branding, and performance insights
• Experience working in small, flat organizations where roles evolve quickly
• Scrum or Agile product ownership experience

Day-to-Day:

• Own RCS and SMS channel administration, including CTIA applications, audits, and vendor follow-ups
• Consult with internal business lines to support messaging use cases and application submissions
• Monitor dashboards and channel health to reduce errors, incidents, and instability
• Manage scrum routines including backlog grooming, refinement, prioritization, and intake review
• Write and review initial requirements and prepare work for near-term execution (“Now”)
• Develop forward-looking roadmaps, presentations, and end-to-end process flows
• Partner with Product Managers, business leaders, vendors, and marketing teams
• Balance weekly priorities across channel stability, execution, and future-state planning

Job Description:

Insight Global is seeking an RCS Messaging Channel Product Owner for a top client operating in a highly regulated communications environment. This individual will own and evolve next-generation messaging channels, including RCS and SMS, ensuring compliance, stability, and performance while enabling new creative and transactional capabilities. The role blends technical channel administration, data-driven roadmap ownership, and cross-functional collaboration with marketing and business stakeholders. As RCS continues to emerge in the U.S., this role will play a critical part in shaping how customers engage through rich, branded, and interactive messaging experiences.