Sales & Service Support

ZENO Management, Inc. is a sales and marketing firm hiring a Sales & Service Support Specialist to support AT&T Fiber in Milwaukee. Reliable internet keeps the city working and learning, and the Sales & Service Support makes sure customers get the full power of 100% fiber. Every sales conversation the Sales & Service Support makes builds a stronger, more connected Milwaukee. As a Sales & Service Support, you bring AT&T Fiber to life by walking customers through simple steps that keep their connection strong and reliable. The Sales & Service Support’s approach strengthens sales performance across the sales team and ensures every customer is supported from the moment service begins. Core Functions of Sales & Service Support Double‑check AT&T Fiber order details to ensure customers receive the right solutions that support strong service and dependable sales outcomes. Deliver simple walkthroughs that highlight how AT&T Fiber improves everyday life, strengthening the impact of each sales interaction. Show customers how AT&T Fiber Internet Backup keeps them connected during outages, reinforcing trust and supporting future sales opportunities. Help customers activate AT&T ActiveArmor Advanced with ease, adding value to their AT&T Fiber experience. Assess fiber‑ready zones across Milwaukee to help the team focus on areas where sales momentum can grow quickly. Resolve customer concerns with clarity and care, reinforcing the AT&T Guarantee and supporting long‑term sales relationships. Education & Experience Needed for Sales & Service Support A high school diploma or GED equivalent is preferred. Experience in customer support and sales is a plus. Driven to achieve sales targets while maintaining customer satisfaction. Adaptable to changing customer demands and sales trends. Enthusiastic about helping customers upgrade to modern connectivity.