Assistant Residential Property Manager
Oak City Properties Realty & Management LLC, Raleigh, NC, United States
Job Description
Job Description
Position Summary Oak City Properties Realty & Management, LLC is seeking a detail-oriented and customer-focused Assistant Property Manager to support daily property operations. This role is responsible for tenant communication, maintenance coordination, administrative execution, and operational efficiency . The ideal candidate thrives in a fast-paced environment, is highly organized, and excels at managing multiple tasks simultaneously.
Key Responsibilities
Tenant Communication & Support
* Serve as the first point of contact for tenants * Respond to inquiries, requests, and service issues * Provide updates and ensure a high level of customer service
Maintenance Coordination
* Review and process all incoming work orders * Communicate with tenants, owners, and vendors * Dispatch vendors and schedule repairs * Track work orders through completion
Work Order Management
* Maintain accurate records and updates in the system * Identify issues requiring escalation to the Property Manager * Track and manage outstanding and escalated items
Turnover Coordination
* Coordinate make-ready work between vendors, PM, and leasing team * Act as primary contact for leasing team during turnover * Ensure timely completion of property readiness
Lease Administration Support
* Assist with renewals and documentation * Send notices and communications as directed * Maintain organized and compliant tenant files
HOA Violations Management
* Communicate violations to tenants and request resolution * Follow up to ensure compliance * Provide updates to owners and PM
Inspections & Administrative Support
* Schedule and coordinate inspections * Maintain documentation and property records * Assist with rent tracking and reporting
Qualifications
* 1-3 years of property management, real estate, or customer service experience * Strong organizational and multitasking skills * Excellent communication and customer service abilities * Experience coordinating vendors or maintenance is a plus * Proficiency in property management software (Propertyware, AppFolio, Buildium, etc.) preferred
Key Skills
* Organization & multitasking * Customer service & communication * Attention to detail * Problem-solving * Time management
What Success Looks Like
* Fast response times to tenants * Efficient maintenance coordination * Accurate and organized documentation * Strong support of Property Manager operations
Company Description Oak City Properties Realty and Management, LLC is a full service, family owned and operated Leasing, Sales and Property Management Company serving the greater Raleigh area. It is our goal to provide the utmost level of customer service in the Property Management Industry while providing an exceptional working environment for our employees and independent contractors. We emphasize the Oak City Family and hope that you can be a great fit for our team!
Company Description
Oak City Properties Realty and Management, LLC is a full service, family owned and operated Leasing, Sales and Property Management Company serving the greater Raleigh area. It is our goal to provide the utmost level of customer service in the Property Management Industry while providing an exceptional working environment for our employees and independent contractors. We emphasize the Oak City Family and hope that you can be a great fit for our team!
Job Description
Position Summary Oak City Properties Realty & Management, LLC is seeking a detail-oriented and customer-focused Assistant Property Manager to support daily property operations. This role is responsible for tenant communication, maintenance coordination, administrative execution, and operational efficiency . The ideal candidate thrives in a fast-paced environment, is highly organized, and excels at managing multiple tasks simultaneously.
Key Responsibilities
Tenant Communication & Support
* Serve as the first point of contact for tenants * Respond to inquiries, requests, and service issues * Provide updates and ensure a high level of customer service
Maintenance Coordination
* Review and process all incoming work orders * Communicate with tenants, owners, and vendors * Dispatch vendors and schedule repairs * Track work orders through completion
Work Order Management
* Maintain accurate records and updates in the system * Identify issues requiring escalation to the Property Manager * Track and manage outstanding and escalated items
Turnover Coordination
* Coordinate make-ready work between vendors, PM, and leasing team * Act as primary contact for leasing team during turnover * Ensure timely completion of property readiness
Lease Administration Support
* Assist with renewals and documentation * Send notices and communications as directed * Maintain organized and compliant tenant files
HOA Violations Management
* Communicate violations to tenants and request resolution * Follow up to ensure compliance * Provide updates to owners and PM
Inspections & Administrative Support
* Schedule and coordinate inspections * Maintain documentation and property records * Assist with rent tracking and reporting
Qualifications
* 1-3 years of property management, real estate, or customer service experience * Strong organizational and multitasking skills * Excellent communication and customer service abilities * Experience coordinating vendors or maintenance is a plus * Proficiency in property management software (Propertyware, AppFolio, Buildium, etc.) preferred
Key Skills
* Organization & multitasking * Customer service & communication * Attention to detail * Problem-solving * Time management
What Success Looks Like
* Fast response times to tenants * Efficient maintenance coordination * Accurate and organized documentation * Strong support of Property Manager operations
Company Description Oak City Properties Realty and Management, LLC is a full service, family owned and operated Leasing, Sales and Property Management Company serving the greater Raleigh area. It is our goal to provide the utmost level of customer service in the Property Management Industry while providing an exceptional working environment for our employees and independent contractors. We emphasize the Oak City Family and hope that you can be a great fit for our team!
Company Description
Oak City Properties Realty and Management, LLC is a full service, family owned and operated Leasing, Sales and Property Management Company serving the greater Raleigh area. It is our goal to provide the utmost level of customer service in the Property Management Industry while providing an exceptional working environment for our employees and independent contractors. We emphasize the Oak City Family and hope that you can be a great fit for our team!