Bilingual Agent Support Representative
iA American, Waco, TX, United States
Agent Support Representative
Build the future with us Are you driven and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Agent Support Representative, you will play a key role in supporting policy holders, agents, and internal customers by identifying and assessing their needs. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you'll accomplish with us As an Agent Support Representative, you'll be at the core of our mission. Here are the main responsibilities: Communicates with customers through inbound and outbound phone calls, chats, written correspondence, and email for both English and Spanish to ensure successful resolution of inquiries, and requests for policy information. Explains policy coverage information and provides details to customer questions and concerns. Determines what requests should be forwarded for review by other departments or management. Provides appropriate follow-up to customers when needed. Makes updates to policies and completes service log daily. Becomes familiar with the details of Company products and policies, and a working knowledge of where to get assistance in responding to inquiries. Works independently, and as part of the team to help meet personal goals, department goals, and objectives. What could accelerate your success in this role We're looking for someone who: Is known for their positive demeanor Stands out for their ability to read, write, speak and translate the Spanish language Demonstrates strong attention to detail Is recognized for working independently as well as function effectively as a team player Has 1 year of customer service experience, preferably in a call center environment. Why you'll love working with us A work environment where learning and development merge with a collective pursuit of excellence; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more! Apply now and get ahead of your career, where your talent really belongs! Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply
your place might be with us, and we want to get to know you! Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations. Company
American-Amicable Life Insurance Company of Texas Posting End Date
2026-05-04
Build the future with us Are you driven and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Agent Support Representative, you will play a key role in supporting policy holders, agents, and internal customers by identifying and assessing their needs. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you'll accomplish with us As an Agent Support Representative, you'll be at the core of our mission. Here are the main responsibilities: Communicates with customers through inbound and outbound phone calls, chats, written correspondence, and email for both English and Spanish to ensure successful resolution of inquiries, and requests for policy information. Explains policy coverage information and provides details to customer questions and concerns. Determines what requests should be forwarded for review by other departments or management. Provides appropriate follow-up to customers when needed. Makes updates to policies and completes service log daily. Becomes familiar with the details of Company products and policies, and a working knowledge of where to get assistance in responding to inquiries. Works independently, and as part of the team to help meet personal goals, department goals, and objectives. What could accelerate your success in this role We're looking for someone who: Is known for their positive demeanor Stands out for their ability to read, write, speak and translate the Spanish language Demonstrates strong attention to detail Is recognized for working independently as well as function effectively as a team player Has 1 year of customer service experience, preferably in a call center environment. Why you'll love working with us A work environment where learning and development merge with a collective pursuit of excellence; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more! Apply now and get ahead of your career, where your talent really belongs! Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply
your place might be with us, and we want to get to know you! Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations. Company
American-Amicable Life Insurance Company of Texas Posting End Date
2026-05-04