Customer Service Representative
LHH, Batavia, OH, United States
Customer Service & Shipping Representative
Contract-to-Hire | LHH Recruitment Solutions Pay: $19$20 per hour Location: Batavia, Ohio Department Customer Service / Shipping Coordination Job Summary LHH Recruitment Solutions is seeking a Customer Service & Shipping Representative for a contract-to-hire opportunity. This role provides excellent customer support while coordinating shipping and order logistics. The position serves as a primary point of contact for customers regarding orders, deliveries, and product inquiries, and works closely with internal teams and carriers to ensure accurate and timely shipments. Key Responsibilities
Customer Service Respond promptly and professionally to customer inquiries via phone and email Take customer orders and process orders received through portals or email Resolve customer issues and complaints using a solutions-focused approach Accurately enter and update customer and order information in company systems Maintain high customer satisfaction and represent the company positively Shipping and Order Coordination Create and manage shipping labels, packing slips, and required documentation Obtain freight quotes and coordinate shipments with carriers Schedule shipments and arrange pickups as needed Track shipments and proactively communicate delays or delivery issues Verify shipping details for accuracy and compliance with company standards Assist with shipping-related billing questions and claims Administrative and Team Support Maintain organized shipping records and customer documentation Communicate effectively with sales, warehouse, and production teams Follow company policies, procedures, and safety guidelines Contribute to continuous improvement of customer service and shipping processes Qualifications Required High school diploma or equivalent Previous experience in customer service and/or shipping coordination Strong verbal and written communication skills Proficiency with computers and order or shipping software Ability to multitask and prioritize in a fast-paced environment Strong attention to detail and organizational skills Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled
Contract-to-Hire | LHH Recruitment Solutions Pay: $19$20 per hour Location: Batavia, Ohio Department Customer Service / Shipping Coordination Job Summary LHH Recruitment Solutions is seeking a Customer Service & Shipping Representative for a contract-to-hire opportunity. This role provides excellent customer support while coordinating shipping and order logistics. The position serves as a primary point of contact for customers regarding orders, deliveries, and product inquiries, and works closely with internal teams and carriers to ensure accurate and timely shipments. Key Responsibilities
Customer Service Respond promptly and professionally to customer inquiries via phone and email Take customer orders and process orders received through portals or email Resolve customer issues and complaints using a solutions-focused approach Accurately enter and update customer and order information in company systems Maintain high customer satisfaction and represent the company positively Shipping and Order Coordination Create and manage shipping labels, packing slips, and required documentation Obtain freight quotes and coordinate shipments with carriers Schedule shipments and arrange pickups as needed Track shipments and proactively communicate delays or delivery issues Verify shipping details for accuracy and compliance with company standards Assist with shipping-related billing questions and claims Administrative and Team Support Maintain organized shipping records and customer documentation Communicate effectively with sales, warehouse, and production teams Follow company policies, procedures, and safety guidelines Contribute to continuous improvement of customer service and shipping processes Qualifications Required High school diploma or equivalent Previous experience in customer service and/or shipping coordination Strong verbal and written communication skills Proficiency with computers and order or shipping software Ability to multitask and prioritize in a fast-paced environment Strong attention to detail and organizational skills Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled