Customer Service/Recovery Representative
Binson's Home Health Care, Center Line, MI, United States
Now Hiring: Customer Service/Recovery Representative
Location: Center Line, MI Schedule: MondayFriday | 8:30 AM
5:00 PM At Binson's, we believe in three things: Better Products, Better Services, Better Lives and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place. The Role: Customer Service/Recovery Representative
As a Customer Service/Recovery Representative, you will assist patients with billing inquiries, update account information, and follow up on outstanding payments while ensuring accuracy and excellent service. What We're Looking For
High school diploma or equivalent Strong verbal and written communication skills Comfortable navigating a desktop computer and multi-line phone system Knowledge of healthcare payers and Michigan collection laws is preferred Familiarity with insurance eligibility processes is a plus What You'll Be Doing
Handle inbound customer calls regarding billing statements and account inquiries Perform accurate data entry, including updating customer records and documenting interactions Follow up on outstanding accounts to ensure timely resolution and payment Obtain necessary written documentation from physicians and verify insurance eligibility Perks & Benefits
Competitive pay Full benefits: Medical, Dental, Vision & Life Insurance Paid time off + floating holiday 401(k) Retirement Savings Plan Training and growth opportunities
Location: Center Line, MI Schedule: MondayFriday | 8:30 AM
5:00 PM At Binson's, we believe in three things: Better Products, Better Services, Better Lives and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place. The Role: Customer Service/Recovery Representative
As a Customer Service/Recovery Representative, you will assist patients with billing inquiries, update account information, and follow up on outstanding payments while ensuring accuracy and excellent service. What We're Looking For
High school diploma or equivalent Strong verbal and written communication skills Comfortable navigating a desktop computer and multi-line phone system Knowledge of healthcare payers and Michigan collection laws is preferred Familiarity with insurance eligibility processes is a plus What You'll Be Doing
Handle inbound customer calls regarding billing statements and account inquiries Perform accurate data entry, including updating customer records and documenting interactions Follow up on outstanding accounts to ensure timely resolution and payment Obtain necessary written documentation from physicians and verify insurance eligibility Perks & Benefits
Competitive pay Full benefits: Medical, Dental, Vision & Life Insurance Paid time off + floating holiday 401(k) Retirement Savings Plan Training and growth opportunities