BDC Representative
Call Control LLC, Tilghman, MD, United States
BDC Representative
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Call Control's BDC Representative role is built for individuals looking for stability, growth, and a team they can count on year round. Every shift is supported by engaged teammates and seasoned supervisors who work together to ensure quality service and a positive work environment. As we continue to grow, we are looking to add multiple Call Center Representatives to our team who are ready to build a long-term career with Call Control. Job Responsibilities
Handle inbound, outbound, and chat appointment scheduling for multiple dealership clients while following client-specific guidelines and using various scheduling platforms Develop expertise in one or more key client accounts to deliver consistent, high-level service Understand and meet Call Control's Key Performance Indicators to maintain productivity and performance standards Maintain and update internal customer databases to ensure accurate contact information Complete outbound business-to-business cold calls to schedule demonstrations of Call Control services Participate in team meetings, trainings, and one-on-one coaching sessions with leadership Maintain reliable transportation to and from work Follow all safety policies and procedures Support the training team through shadowing and role-playing activities as needed Our benefits program was designed with our team members' preferences in mind. Some of the benefits offered are: Simple IRA Retirement Plan with 3% company match Medical, dental, and vision insurance Health Savings Account Paid Time Off Merit based rewards system Starting pay is $15/hour plus per call commission Semi-Annual Pay and Performance reviews Position Requirements: Be able to type 35+ words per minute Previous customer service and office experience Demonstrated experience with de-escalation and conflict management Excellent phone, organizational, written, and oral skills Be able to commute consistently to our Tilghman Island office
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Call Control's BDC Representative role is built for individuals looking for stability, growth, and a team they can count on year round. Every shift is supported by engaged teammates and seasoned supervisors who work together to ensure quality service and a positive work environment. As we continue to grow, we are looking to add multiple Call Center Representatives to our team who are ready to build a long-term career with Call Control. Job Responsibilities
Handle inbound, outbound, and chat appointment scheduling for multiple dealership clients while following client-specific guidelines and using various scheduling platforms Develop expertise in one or more key client accounts to deliver consistent, high-level service Understand and meet Call Control's Key Performance Indicators to maintain productivity and performance standards Maintain and update internal customer databases to ensure accurate contact information Complete outbound business-to-business cold calls to schedule demonstrations of Call Control services Participate in team meetings, trainings, and one-on-one coaching sessions with leadership Maintain reliable transportation to and from work Follow all safety policies and procedures Support the training team through shadowing and role-playing activities as needed Our benefits program was designed with our team members' preferences in mind. Some of the benefits offered are: Simple IRA Retirement Plan with 3% company match Medical, dental, and vision insurance Health Savings Account Paid Time Off Merit based rewards system Starting pay is $15/hour plus per call commission Semi-Annual Pay and Performance reviews Position Requirements: Be able to type 35+ words per minute Previous customer service and office experience Demonstrated experience with de-escalation and conflict management Excellent phone, organizational, written, and oral skills Be able to commute consistently to our Tilghman Island office