Customer Service Representative - Sales Support
Echelon Supply and Service, Liverpool, NY, United States
Why Join Echelon?
Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support. Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions! Position Overview
We are seeking a Customer Service Representative (CSR) to join our team in Liverpool, NY. This role is focused on delivering high-quality customer support while partnering closely with Outside Sales Representatives to prepare quotes, manage customer requests, and support sales execution. The CSR plays a key role in ensuring responsiveness, accuracy, and a seamless customer experience across the sales process. Key Responsibilities
Serve as a primary point of contact for customers via phone and email
Support Outside Sales Representatives by preparing quotes, pricing requests, and product availability inquiries
Take and process customer orders accurately and efficiently
Provide product information, technical guidance, and application support as needed
Follow up on quotes, orders, and customer requests to ensure timely resolution and fulfillment
Coordinate internally with operations, warehouse, and purchasing teams to meet customer needs
Maintain accurate customer, order, and pricing information in the system
Investigate and resolve order discrepancies, delivery issues, or billing questions
Develop strong product knowledge to effectively support sales and customer requirements
Contribute to overall branch efficiency and customer satisfaction
Experience & Qualifications
High school diploma or equivalent required
Previous customer service, inside sales, or sales support experience preferred
Experience with hydraulic, industrial, or mechanical products strongly preferred
Strong communication, organization, and follow-up skills
Comfortable using computers and business software (ERP/CRM experience a plus)
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment
Team-oriented, dependable, and customer-focused
Willingness to learn products, systems, and industry applications
Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support. Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions! Position Overview
We are seeking a Customer Service Representative (CSR) to join our team in Liverpool, NY. This role is focused on delivering high-quality customer support while partnering closely with Outside Sales Representatives to prepare quotes, manage customer requests, and support sales execution. The CSR plays a key role in ensuring responsiveness, accuracy, and a seamless customer experience across the sales process. Key Responsibilities
Serve as a primary point of contact for customers via phone and email
Support Outside Sales Representatives by preparing quotes, pricing requests, and product availability inquiries
Take and process customer orders accurately and efficiently
Provide product information, technical guidance, and application support as needed
Follow up on quotes, orders, and customer requests to ensure timely resolution and fulfillment
Coordinate internally with operations, warehouse, and purchasing teams to meet customer needs
Maintain accurate customer, order, and pricing information in the system
Investigate and resolve order discrepancies, delivery issues, or billing questions
Develop strong product knowledge to effectively support sales and customer requirements
Contribute to overall branch efficiency and customer satisfaction
Experience & Qualifications
High school diploma or equivalent required
Previous customer service, inside sales, or sales support experience preferred
Experience with hydraulic, industrial, or mechanical products strongly preferred
Strong communication, organization, and follow-up skills
Comfortable using computers and business software (ERP/CRM experience a plus)
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment
Team-oriented, dependable, and customer-focused
Willingness to learn products, systems, and industry applications
Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.