INBOUND CUSTOMER SERVICE REPRESENTATIVE
Premiere Response, Roswell, GA, United States
Inbound Customer Service Representative
Fully Remote
Locations include Dubuque, IA; Raleigh, NC; Columbus, OH; Lexington, SC; Altoona, PA; Roswell, GA; Nashville, TN; Austin, TX Overview
Salary Range $11.50 Hourly Level Entry Description
Inbound Customer Service Representative Foodies wanted! Do you love hosting get-togethers, sharing recipes, or just enjoy talking about food? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you enjoy working with people, are passionate about providing top-notch customer service, and have experience in customer service and/or data entry, we want to hear from you! Responsibilities
Effectively address and resolve consumer questions or concerns Clearly document and update consumer records based on interactions Accurately and efficiently manage multiple consumer interactions Home Office and Workspace
Dedicated home office workspace, ideally a separate room with its own door Adequate space to set up the workstation Ability to hardwire internet (direct connection to your router) Three power connections
either three outlets or a power strip Maintain the workspace in a safe condition No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members) Continuous phone availability throughout your shift; flexibility to handle non-work-related tasks is not possible Preferred Skills
High school diploma required; college education preferred Minimum of 2 years of customer service experience in a call center environment Social media experience a plus Excellent written and verbal communication skills Positive and professional demeanor Experience working on a computer Experience working in Microsoft applications
Word, Excel, Teams Experience working in Customer Relationship Management (CRM) platforms Experience supporting brand/consumer products and/or services Experience with diagnosing and troubleshooting Training
Product training
become an expert on our client's range of products Systems training
learn how to navigate and enter data into a Customer Relationship Management (CRM) platform and telephony applications Hands-on training
job shadowing and practicing while being virtually connected with team members for a better learning experience 100% attendance required Why Us?
At ACC Premiere, we understand the importance of work/life balance and we offer many benefits and services that support this: Paid training Work from home
enjoy a better work/life balance! DailyPay
work today, get paid tomorrow! Paid time off Health insurance Dental insurance Vision insurance Life insurance 401(k) Employee assistance program
free sessions with our partner company Referral program EEO Statement
ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
Fully Remote
Locations include Dubuque, IA; Raleigh, NC; Columbus, OH; Lexington, SC; Altoona, PA; Roswell, GA; Nashville, TN; Austin, TX Overview
Salary Range $11.50 Hourly Level Entry Description
Inbound Customer Service Representative Foodies wanted! Do you love hosting get-togethers, sharing recipes, or just enjoy talking about food? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you enjoy working with people, are passionate about providing top-notch customer service, and have experience in customer service and/or data entry, we want to hear from you! Responsibilities
Effectively address and resolve consumer questions or concerns Clearly document and update consumer records based on interactions Accurately and efficiently manage multiple consumer interactions Home Office and Workspace
Dedicated home office workspace, ideally a separate room with its own door Adequate space to set up the workstation Ability to hardwire internet (direct connection to your router) Three power connections
either three outlets or a power strip Maintain the workspace in a safe condition No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members) Continuous phone availability throughout your shift; flexibility to handle non-work-related tasks is not possible Preferred Skills
High school diploma required; college education preferred Minimum of 2 years of customer service experience in a call center environment Social media experience a plus Excellent written and verbal communication skills Positive and professional demeanor Experience working on a computer Experience working in Microsoft applications
Word, Excel, Teams Experience working in Customer Relationship Management (CRM) platforms Experience supporting brand/consumer products and/or services Experience with diagnosing and troubleshooting Training
Product training
become an expert on our client's range of products Systems training
learn how to navigate and enter data into a Customer Relationship Management (CRM) platform and telephony applications Hands-on training
job shadowing and practicing while being virtually connected with team members for a better learning experience 100% attendance required Why Us?
At ACC Premiere, we understand the importance of work/life balance and we offer many benefits and services that support this: Paid training Work from home
enjoy a better work/life balance! DailyPay
work today, get paid tomorrow! Paid time off Health insurance Dental insurance Vision insurance Life insurance 401(k) Employee assistance program
free sessions with our partner company Referral program EEO Statement
ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.