Account Servicing Specialist - FPD/Recourse
Veros Credit, Fort Worth, TX, United States
Account Servicing Specialist - FPD/Recourse
The Account Servicing Specialist - FPD/Recourse is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months). In-office position in Santa Ana, CA, Ontario, CA, and Fort Worth, TX. Essential Responsibilities: Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns. Conduct outbound calls and answer inbound calls through both an auto-dialer and telephone system. Effectively negotiate with customers to obtain firm commitments for payment. Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing). Initiate and monitor repossession efforts to recover collateral. Maintain satisfactory work efforts on multiple queues based on specified requirements. Meet and/or exceed daily and monthly goals. Perform other duties as assigned. Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA). Essential Requirements: 3+ year(s) of experience in the consumer lending collections field, preferably in the subprime auto industry. Effective communication, negotiation, and problem-solving skills. Ability to read, interpret and apply federal, state, and local collections regulations. Ability to interact with others in a professional, tactful, and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Available to work a flexible work schedule and overtime as needed. High School Diploma or GED. Bilingual (English/Spanish) preferred. Salary: $17.00 - $22.00 per hour + Bonus Veros Credit, LLC is an equal opportunity employer. **This Organization Participates in E-Verify
The Account Servicing Specialist - FPD/Recourse is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months). In-office position in Santa Ana, CA, Ontario, CA, and Fort Worth, TX. Essential Responsibilities: Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns. Conduct outbound calls and answer inbound calls through both an auto-dialer and telephone system. Effectively negotiate with customers to obtain firm commitments for payment. Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing). Initiate and monitor repossession efforts to recover collateral. Maintain satisfactory work efforts on multiple queues based on specified requirements. Meet and/or exceed daily and monthly goals. Perform other duties as assigned. Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA). Essential Requirements: 3+ year(s) of experience in the consumer lending collections field, preferably in the subprime auto industry. Effective communication, negotiation, and problem-solving skills. Ability to read, interpret and apply federal, state, and local collections regulations. Ability to interact with others in a professional, tactful, and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Available to work a flexible work schedule and overtime as needed. High School Diploma or GED. Bilingual (English/Spanish) preferred. Salary: $17.00 - $22.00 per hour + Bonus Veros Credit, LLC is an equal opportunity employer. **This Organization Participates in E-Verify