Inside Sales Representative

Job title: Inside Sales Representative
Duration: 6 months - Possible Extension
Location: Austin, TX 78727
Hybrid - Monday, Friday work from home. Tuesday, Wednesday, and Thursday work from the office.

Overview:
We are seeking a motivated and detail oriented Inside Sales Representative I to support sales and outreach initiatives within the healthcare sector. This role focuses on high-volume outbound calling to healthcare professionals and medical offices to facilitate product sample and literature distribution.
The ideal candidate thrives in a structured, fast-paced environment and is confident communicating with medical office staff while maintaining professionalism and clarity in every interaction.

Work Environment & Expectations:

• This is not an incentive-based sales role. Focus is on supporting outreach and operational efficiency, not closing sales.
• Primarily outbound calling role (approximately 99%). No requirement for follow-up beyond initial communication and document sharing. Interactions are typically brief and transactional.
• Success is measured through Management by Objectives (MBO) rather than commission-based KPIs
• Requires comfort with repetitive calling and structured workflows
• Ideal for candidates who are responsive, process-driven, and comfortable with routine communication tasks.

Key Responsibilities:

• Conduct 60 to 65 outbound calls daily to healthcare providers and medical offices.
• Engage with office staff to determine needs for product samples and supporting materials.
• Send required documentation via email or fax based on request.
• Maintain a high level of accuracy and organization in all communications.
• Utilize structured call processes to ensure consistent outreach and engagement.
• Build and maintain professional relationships with healthcare office staff.
• Clearly communicate product-related information in a concise and effective manner.
• Manage assigned call lists and ensure timely completion of outreach activities.
• Complete all required products and process training.
• Ensure compliance with "Health Insurance Portability and Accountability Act" guidelines for patient privacy and data security.
• Work independently while contributing to overall team objectives.

Required Skills & Qualifications:

• Bachelor's degree (preferred).
• Experience using CRM tools such as Salesforce (Lightning preferred).
• Strong verbal communication skills with a confident phone presence.
• Ability to handle high-volume outbound calling environments.
• Comfortable engaging with healthcare professionals and office staff.
• Ability to work in a structured, metric-driven environment.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience in customer service, telesales, or inside sales.
• Prior exposure to healthcare, pharmaceutical, or medical device environments is a plus.