Communications and Public Relations Manager Job at Amica Mutual Insurance Co in

Communications and PR Manager – Marketing Communications and Growth Department

Location: 50 Amica Way, Lincoln, RI 02865.

Job Overview

The Communications and PR Manager is responsible for leading and evolving Amica’s communications and public relations function as a strategic driver of brand reputation, trust, and business growth. Oversee a high‑performing team responsible for shaping the company’s voice across all internal and external touchpoints, ensuring communications are not only consistent and credible, but differentiated and impactful.

Responsibilities

• Build and lead a modern content and communications team capable of delivering high‑quality, high‑impact work at scale across multiple formats and channels, balancing speed, creativity, and precision. Shape and drive an integrated communications strategy that aligns with enterprise growth priorities, ensuring all messaging advances brand differentiation, customer trust, and business outcomes.
• Lead the evolution of the communications function by integrating AI and emerging technologies into content development and workflows, establishing best practices for responsible use while upskilling the team to operate in a rapidly changing communications landscape.
• Serve as a primary steward of Amica’s brand voice, setting and enforcing standards for messaging, voice, and tone to ensure consistency, credibility, and alignment with brand and reputation objectives across Marketing, Communications & Growth.
• Lead Amica’s public relations, thought leadership, and reputation strategy, proactively shaping narratives, identifying opportunities to elevate the brand, and guiding response strategies in moments of risk or visibility. Act as a company spokesperson as appropriate, representing Amica with authority and professionalism in media and public‑facing engagements.
• Establish success metrics for communications and PR efforts, leveraging data, media insights, and audience feedback to continuously refine strategy and demonstrate impact on brand and business outcomes.
• Provide communications leadership for high‑profile, enterprise‑level initiatives, including the annual report, annual meeting, Leadership Summit, and other executive communications and corporate events.
• Build and maintain strong relationships with senior leaders and key stakeholders across the organization, serving as a trusted advisor on messaging, audience impact, and reputational considerations.
• Partner across Brand, Media, Digital, Data, and Product teams to ensure communications are integrated, insight‑driven, and optimized across the full customer journey.

Total Rewards

• Medical, dental, vision coverage, short‑ and long‑term disability, and life insurance
• Paid Vacation – at least 13 days in the first 12 months, accruing monthly
• Holidays – 14 paid holidays observed
• Sick time – 6 days at hire, 6 additional days at 90 days of employment
• Generous 401k with company match and immediate vesting, plus annual 3% non‑elective employer contribution
• Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement

Qualifications

• Bachelors degree required; degree in English, journalism, communications, or public relations preferred.
• Minimum of 5 years’ experience in the personal lines insurance industry.
• Experience managing complex, sensitive situations requiring strategic communication, rapid decision‑making, and reputational awareness.
• Strong interpersonal skills and at least five years of experience leading a diverse team.
• Demonstrated ability to adopt and apply emerging technologies, including AI, to enhance communications effectiveness while maintaining strong editorial judgment and ethical standards.
• Strong writing, editing, and proofreading skills paired with critical thinking and sound editorial judgment to shape clear, effective, and audience‑appropriate messaging.
• Strong understanding of branding and style guidelines.
• Proven ability to manage high‑volume, fast‑paced environments with competing priorities and tight timelines. Strong executive presence with the ability to influence and guide senior stakeholders through complex communication decisions.

Employment Details

The 37.5‑hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM. A hybrid schedule will be available once trained to work independently, with three days reporting to our Lincoln, RI office and two days working from home.

This role does not currently offer employment visa sponsorship.

Equal Opportunity Policy

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.