Intake Specialist (Beverly Hills)
Blackstone Law, APC, Beverly Hills, CA, United States
Blackstone Law, APC
is a leading
plaintiff-side employment law firm
dedicated to fighting for the rights of California workers. We are seeking a driven, personable, and resilient
Outbound Intake Specialis t to join our high-performing intake team. In this role, you will be the first point of contact for potential clients, playing a critical part in connecting individuals with the legal representation they deserve.
Key Responsibilities Conduct high-volume outbound calls to prospective clients in a professional and empathetic manner Qualify potential cases based on intake criteria and firm guidelines Build rapport quickly and navigate sensitive conversations with care and confidence Handle objections effectively and maintain composure under pressure Accurately document call outcomes and client information in the CRM system (Filevine) Meet and exceed daily, weekly, and monthly performance metrics Collaborate with intake management and the vetting team to ensure smooth case handoffs Follow up diligently with leads and maintain an organized pipeline
What We're Looking For Communication & Personality Confident, clear, and professional phone presence with a warm and engaging tone Empathetic communicator — able to connect with clients who may be in distress Speaks at a controlled, conversational pace; never sounds scripted Persistent without being pushy; knows when to press and when to listen
Skills & Competencies Strong active listening skills — picks up on cues and adjusts accordingly Effective objection handling with the ability to redirect and re-engage Organized and detail-oriented with excellent follow-through Comfortable working within a CRM or case management platform Accountable to performance metrics including contact rate and sign-up conversion
Work Ethic & Mindset Self-motivated, goal-oriented, and thrives in a fast-paced environment Resilient — handles rejection professionally and bounces back quickly Coachable and open to feedback from management Consistent — shows up with urgency and energy every day
Preferred Qualifications 2+ years of experience in outbound sales, collections, or legal intake Bilingual in Spanish and English Familiarity with employment law concepts is a plus Prior experience in a legal or professional services environment
is a leading
plaintiff-side employment law firm
dedicated to fighting for the rights of California workers. We are seeking a driven, personable, and resilient
Outbound Intake Specialis t to join our high-performing intake team. In this role, you will be the first point of contact for potential clients, playing a critical part in connecting individuals with the legal representation they deserve.
Key Responsibilities Conduct high-volume outbound calls to prospective clients in a professional and empathetic manner Qualify potential cases based on intake criteria and firm guidelines Build rapport quickly and navigate sensitive conversations with care and confidence Handle objections effectively and maintain composure under pressure Accurately document call outcomes and client information in the CRM system (Filevine) Meet and exceed daily, weekly, and monthly performance metrics Collaborate with intake management and the vetting team to ensure smooth case handoffs Follow up diligently with leads and maintain an organized pipeline
What We're Looking For Communication & Personality Confident, clear, and professional phone presence with a warm and engaging tone Empathetic communicator — able to connect with clients who may be in distress Speaks at a controlled, conversational pace; never sounds scripted Persistent without being pushy; knows when to press and when to listen
Skills & Competencies Strong active listening skills — picks up on cues and adjusts accordingly Effective objection handling with the ability to redirect and re-engage Organized and detail-oriented with excellent follow-through Comfortable working within a CRM or case management platform Accountable to performance metrics including contact rate and sign-up conversion
Work Ethic & Mindset Self-motivated, goal-oriented, and thrives in a fast-paced environment Resilient — handles rejection professionally and bounces back quickly Coachable and open to feedback from management Consistent — shows up with urgency and energy every day
Preferred Qualifications 2+ years of experience in outbound sales, collections, or legal intake Bilingual in Spanish and English Familiarity with employment law concepts is a plus Prior experience in a legal or professional services environment