Customer Support Representative (Remote)
Puffy, Indiana, PA, United States
Position:
Customer Support Associate
Location:
Remote (Indiana)
Compensation:
Base Pay: $21.00 - $22.50 / hour
Total Compensation:
Top performers exceed $31.50/hour + Uncapped bonuses
What this means:
Uncapped earning potential with a proven 40%+ uplift for high performers.
Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem‑solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.
Responsibilities
Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award‑winning customer experience.
Become Our On‑Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
Utilize AI Co‑pilot: Partner with our proprietary AI co‑pilot to automate routine inquiries, allowing focus on strategic problem‑solving and creating exceptional customer experiences.
Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e‑commerce platform like Shopify.
Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.
Ideal Profile
1‑2+ years of proven customer support expertise in fast‑paced, high‑stakes environments
Master of professional communication with ability to command high volume inquiries
Fast and accurate typist: 50+ WPM required
Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
Excited by technology and sees AI as a partner that enhances skills
The Puffy DNA We're restless, perpetually hungry, and fast‑paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.
Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
Execute with Urgency: We thrive in high‑stakes environments by making thoughtful decisions quickly and acting decisively.
Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
Go All‑In: When the mission demands it, we rally as one team to cross the finish line.
✨ Your Total Compensation & Benefits Compensation:
Base: $21–$22.5/hour + unlimited and uncapped bonus earning potential
Health & Protection:
Comprehensive medical, dental, and vision insurance
Time Off:
Generous Paid Time Off (PTO) + US Public holidays
Work Environment:
Access to AI‑native tool stack
Learning & development opportunities
International team collaboration (14+ nationalities)
✅
Other Benefits:
401(k) with Company Match
Free Puffy mattress after 6 months
$1,000 Puffy/Halo Board store credit after 1 year
Ready to Shape Your Story? Click "Apply" and take the first step.
#J-18808-Ljbffr
Customer Support Associate
Location:
Remote (Indiana)
Compensation:
Base Pay: $21.00 - $22.50 / hour
Total Compensation:
Top performers exceed $31.50/hour + Uncapped bonuses
What this means:
Uncapped earning potential with a proven 40%+ uplift for high performers.
Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem‑solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.
Responsibilities
Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award‑winning customer experience.
Become Our On‑Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
Utilize AI Co‑pilot: Partner with our proprietary AI co‑pilot to automate routine inquiries, allowing focus on strategic problem‑solving and creating exceptional customer experiences.
Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e‑commerce platform like Shopify.
Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.
Ideal Profile
1‑2+ years of proven customer support expertise in fast‑paced, high‑stakes environments
Master of professional communication with ability to command high volume inquiries
Fast and accurate typist: 50+ WPM required
Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
Excited by technology and sees AI as a partner that enhances skills
The Puffy DNA We're restless, perpetually hungry, and fast‑paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.
Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
Execute with Urgency: We thrive in high‑stakes environments by making thoughtful decisions quickly and acting decisively.
Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
Go All‑In: When the mission demands it, we rally as one team to cross the finish line.
✨ Your Total Compensation & Benefits Compensation:
Base: $21–$22.5/hour + unlimited and uncapped bonus earning potential
Health & Protection:
Comprehensive medical, dental, and vision insurance
Time Off:
Generous Paid Time Off (PTO) + US Public holidays
Work Environment:
Access to AI‑native tool stack
Learning & development opportunities
International team collaboration (14+ nationalities)
✅
Other Benefits:
401(k) with Company Match
Free Puffy mattress after 6 months
$1,000 Puffy/Halo Board store credit after 1 year
Ready to Shape Your Story? Click "Apply" and take the first step.
#J-18808-Ljbffr