Account Executive
Offshoot Brands, Phila, PA, United States
Here at Offshoot, our mission is to make healthy eating as easy and fun as possible by growing better‑for‑you brands. To promote the well‑being of consumers, we partner with innovative and plant‑forward brands around the globe to grow and scale in the North American market and beyond.
Offshoot Brands grew from the team that built Love Beets, and we are now using our foundation and unique skillset to expand our expertise by bringing fresh, innovative, and convenient solutions to consumers and retailers nationwide. With decades of cross‑channel experience in the fresh category, we offer strong industry relationships, deep produce and CPG knowledge, a passion for growing branded products, and a hands‑on approach.
Whether it’s in our internal teamwork, our relationships with our brand partners, or our personal lives, our philosophy is that
together we grow better .
The Account Executive will maintain overall responsibility and accountability for all customer communications, sales, order, and product management, build customer loyalty and relationships, and problem‑solving analytics to maintain high service levels. This person will build a strong working relationship with various internal departments to achieve the highest level of customer service while enhancing growth and driving profitability for Offshoot Brands.
Key Responsibilities Customer Communication + Relationship Management
Serve as primary point of contact for customer communication related to orders, delivery, and product availability, pricing revisions
Build and maintain strong working relationships with customers
Communicate proactively on order status, delays, or changes through updates from Operations Manager
Represent Offshoot Brands with a high level of professionalism and responsiveness
Order Management
Ensures customer orders are timely and accurately entered in the system, inclusive of appropriate transportation details while providing proactive guidance on fulfillment status.
Monitor shipping/warehouse issues are addressed in a timely manner to get orders out on time.
Ensure customer pricing accurately matches systems in line with sales agreements.
Upon completion of the order, generate invoices from the ERP system to ensure accuracy and consistency.
Verifies invoices, bill of ladings, shipment documents, and computes price and weight/volume conversions for transported goods.
Address and resolve issues like product defects, shipment delays, or billing discrepancies, ensuring prompt follow‑up with customers.
Escalate issues when needed to ensure service levels are maintained
Operational Coordination
Partner closely with the Operations Manager to align customer orders with execution capabilities
Communicate inventory availability, constraints, and timing to customers
Support smooth handoff between order entry and fulfillment
Brand Advocacy
Possesses comprehensive knowledge of OSB product portfolio offered.
Communicate Offshoot Brands’ brand messaging and product benefits to customers.
Ensure compliance with brand guidelines and sales processes.
Required Skills and Qualifications
Proficient in Microsoft Suite to include Excel, Outlook, Word, and PowerPoint
Excellent organizational and communication skills
Strong interpersonal skills, Proficient use of English language when speaking, reading, and writing
Possess logical problem‑solving skills, analysis and strategic thinking abilities
Exhibit a strong degree of professionalism and the ability to handle a high‑stress, multi‑task environment
Strong understanding of the retail landscape, including route to market and customer buying behaviors.
Self‑motivated, results‑oriented, and comfortable working remotely with frequent customer interaction.
Qualification
2‑5 years of experience in sales within fresh/perishable CPG, retail, wholesale, or foodservice.
Minimum 2 years of experience working in sales, sales coordination, administrative coordination, or customer service role, preferably in the fresh produce industry.
Familiarity with USDA marketing orders and produce standards preferred.
Knowledge of PACA regulations preferred.
Disclaimer This document is not intended to be an all‑inclusive list of the responsibilities or accountabilities of the position, nor is it intended to provide an exhaustive list of the required skills and qualifications for the job. Management reserves the right to amend the accountabilities and requirements for this position at their discretion and at any time depending on the needs of the organization.
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Offshoot Brands grew from the team that built Love Beets, and we are now using our foundation and unique skillset to expand our expertise by bringing fresh, innovative, and convenient solutions to consumers and retailers nationwide. With decades of cross‑channel experience in the fresh category, we offer strong industry relationships, deep produce and CPG knowledge, a passion for growing branded products, and a hands‑on approach.
Whether it’s in our internal teamwork, our relationships with our brand partners, or our personal lives, our philosophy is that
together we grow better .
The Account Executive will maintain overall responsibility and accountability for all customer communications, sales, order, and product management, build customer loyalty and relationships, and problem‑solving analytics to maintain high service levels. This person will build a strong working relationship with various internal departments to achieve the highest level of customer service while enhancing growth and driving profitability for Offshoot Brands.
Key Responsibilities Customer Communication + Relationship Management
Serve as primary point of contact for customer communication related to orders, delivery, and product availability, pricing revisions
Build and maintain strong working relationships with customers
Communicate proactively on order status, delays, or changes through updates from Operations Manager
Represent Offshoot Brands with a high level of professionalism and responsiveness
Order Management
Ensures customer orders are timely and accurately entered in the system, inclusive of appropriate transportation details while providing proactive guidance on fulfillment status.
Monitor shipping/warehouse issues are addressed in a timely manner to get orders out on time.
Ensure customer pricing accurately matches systems in line with sales agreements.
Upon completion of the order, generate invoices from the ERP system to ensure accuracy and consistency.
Verifies invoices, bill of ladings, shipment documents, and computes price and weight/volume conversions for transported goods.
Address and resolve issues like product defects, shipment delays, or billing discrepancies, ensuring prompt follow‑up with customers.
Escalate issues when needed to ensure service levels are maintained
Operational Coordination
Partner closely with the Operations Manager to align customer orders with execution capabilities
Communicate inventory availability, constraints, and timing to customers
Support smooth handoff between order entry and fulfillment
Brand Advocacy
Possesses comprehensive knowledge of OSB product portfolio offered.
Communicate Offshoot Brands’ brand messaging and product benefits to customers.
Ensure compliance with brand guidelines and sales processes.
Required Skills and Qualifications
Proficient in Microsoft Suite to include Excel, Outlook, Word, and PowerPoint
Excellent organizational and communication skills
Strong interpersonal skills, Proficient use of English language when speaking, reading, and writing
Possess logical problem‑solving skills, analysis and strategic thinking abilities
Exhibit a strong degree of professionalism and the ability to handle a high‑stress, multi‑task environment
Strong understanding of the retail landscape, including route to market and customer buying behaviors.
Self‑motivated, results‑oriented, and comfortable working remotely with frequent customer interaction.
Qualification
2‑5 years of experience in sales within fresh/perishable CPG, retail, wholesale, or foodservice.
Minimum 2 years of experience working in sales, sales coordination, administrative coordination, or customer service role, preferably in the fresh produce industry.
Familiarity with USDA marketing orders and produce standards preferred.
Knowledge of PACA regulations preferred.
Disclaimer This document is not intended to be an all‑inclusive list of the responsibilities or accountabilities of the position, nor is it intended to provide an exhaustive list of the required skills and qualifications for the job. Management reserves the right to amend the accountabilities and requirements for this position at their discretion and at any time depending on the needs of the organization.
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