Customer Account Manager - Farmers Insurance
Farmers District 40 & 94, Wyoming, MI, United States
Customer Account Manager | Ben Smith Agency, Farmers Insurance
Are you passionate about building meaningful client relationships and delivering dedicated service? The Ben Smith Agency, a trusted Farmers Insurance partner, is seeking a client-focused Customer Account Manager to join our top‑rated team.
About The Role As a Customer Account Manager, you will serve as the main point of contact for our valued clients, ensuring they receive personalized support and proactive solutions for their insurance needs. Your commitment to relationship‑building, attentive communication, and issue resolution will help us deliver a superior client experience every day.
Key Responsibilities
Cultivate strong, trusting relationships with clients through attentive service and regular communication
Provide knowledgeable support for policy updates, billing inquiries, claims processes, and coverage reviews
Conduct client outreach to ensure satisfaction, retention, and to address evolving insurance needs
Identify opportunities to offer additional coverage or policy options that best serve each client
Clearly communicate insurance products while maintaining compliance with industry standards
Document client interactions and follow‑ups in CRM systems for seamless service and continuity
Collaborate with team members to deliver an outstanding agency‑wide client experience
Ideal Candidate Profile You are dedicated to nurturing client relationships and consistently delivering exceptional service. Your communication skills, professionalism, and attention to detail set you apart.
Preferred Skills & Experience
1+ year of experience in customer service, account management, or insurance roles
Excellent verbal and written communication and relationship‑building skills
Strong problem‑solving abilities and attention to detail
Friendly, client‑centered attitude and professional approach
Effective time management and organizational skills
Property & Casualty and/or Life & Health insurance licenses (preferred or willingness to obtain)
Bilingual abilities are a plus
What we offer
Competitive base salary with performance incentives
Paid training and ongoing professional education
Opportunities for career growth within the agency
Flexible scheduling, with potential for hybrid work arrangements
Supportive, team‑oriented environment that rewards results and strong client relationships
Paid time off, holidays, and employee recognition initiatives
The strength and backing of a nationally recognized insurance brand
Ready to Grow With Us? Joining the Ben Smith Agency as a Customer Account Manager is more than a job—it’s a chance to empower clients, provide peace of mind, and build a meaningful, relationship‑focused career. If you are ready to make a difference and grow professionally, we encourage you to apply.
Apply today and advance your career with the Ben Smith Agency, Farmers Insurance.
Compensation Range: $45K - $75K
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About The Role As a Customer Account Manager, you will serve as the main point of contact for our valued clients, ensuring they receive personalized support and proactive solutions for their insurance needs. Your commitment to relationship‑building, attentive communication, and issue resolution will help us deliver a superior client experience every day.
Key Responsibilities
Cultivate strong, trusting relationships with clients through attentive service and regular communication
Provide knowledgeable support for policy updates, billing inquiries, claims processes, and coverage reviews
Conduct client outreach to ensure satisfaction, retention, and to address evolving insurance needs
Identify opportunities to offer additional coverage or policy options that best serve each client
Clearly communicate insurance products while maintaining compliance with industry standards
Document client interactions and follow‑ups in CRM systems for seamless service and continuity
Collaborate with team members to deliver an outstanding agency‑wide client experience
Ideal Candidate Profile You are dedicated to nurturing client relationships and consistently delivering exceptional service. Your communication skills, professionalism, and attention to detail set you apart.
Preferred Skills & Experience
1+ year of experience in customer service, account management, or insurance roles
Excellent verbal and written communication and relationship‑building skills
Strong problem‑solving abilities and attention to detail
Friendly, client‑centered attitude and professional approach
Effective time management and organizational skills
Property & Casualty and/or Life & Health insurance licenses (preferred or willingness to obtain)
Bilingual abilities are a plus
What we offer
Competitive base salary with performance incentives
Paid training and ongoing professional education
Opportunities for career growth within the agency
Flexible scheduling, with potential for hybrid work arrangements
Supportive, team‑oriented environment that rewards results and strong client relationships
Paid time off, holidays, and employee recognition initiatives
The strength and backing of a nationally recognized insurance brand
Ready to Grow With Us? Joining the Ben Smith Agency as a Customer Account Manager is more than a job—it’s a chance to empower clients, provide peace of mind, and build a meaningful, relationship‑focused career. If you are ready to make a difference and grow professionally, we encourage you to apply.
Apply today and advance your career with the Ben Smith Agency, Farmers Insurance.
Compensation Range: $45K - $75K
#J-18808-Ljbffr